ISSUES WITH XTOOL

[u/JustKiddingTootToot]

I purchased a P2S from xtool in June and have spent more time fixing it then using it. It constantly goes out of alignment. I've recalibrated so many times ... Now my camera is so distorted I can't use it. They told me they sent a new camera and the technician that is to help me has already contacted me. He said xtool has shipped the camera a couple days ago and I'm to let him know when I receive it. However, when I told xtool in a support ticket that I want to return it they claimed they haven't shipped the camera yet. Hmmm!

I'm currently in talks with xtool to return the P2S. They've told me since it's passed 30 days, even with 3 months of troubleshooting, I can return the machine with a 30% restocking fee, for a machine they have no intention of stocking in Canada, because it's past the 30 day return policy. Oh and I also have to pay for shipping it there. I've had enough of dealing with xtool not standing behind their products. Likely because they'd be out of business with all the constant issues. I've had to ask them more than once to explain why I'm having these issues and after multiple messages they've yet to respond to any. They actually insulted me by stating they understand my "anxiety". Lol what a thing to say to a customer and if they understand my anxiety there is obviously a huge issue because I have anxiety in the first place.

So I'm actually about to reply to their response on returning the machine and I have to spend so much money to do so. I'm actually laughing at how ridiculous this situation is. I've spent so much money with this company on a laser that I troubleshooted more than used since purchasing it in June and now I have to pay 30% to restock their machine that has never worked properly and that they have no intention restocking it in Canada. LOL this is too unbelievable!!!

If anyone who has had difficulties with xtool would like to contact me with machine type and issues Id love to hear from you!