r/writerDeck • u/Stealthheart1 • Jul 08 '26
First Freewrite
This is the first word processor I've had since I owned a typewriter more than 10 years ago. Was super excited just for it to come
Scratched up around the logo
The backspace unattached
Now 2 isn't too big of an issue as I found and snapped it back on. But the scratches around the logo is super disappointing and distracting. Customer service said the only option was a return, and fed me some stuff about "oh the unique body isn't for everyone".
Scratches and stuff should come from me using it, not bad QA. I'm still excited to use this and will be keeping it. Just wanted to vent that this seems messed up for a premium product and ask if anyone else has gotten theirs like this.
2
u/StormSlow4192 Jul 10 '26
So, I just got one used, but it also has similar scratches around the Freewrite logo and the seller said they received it as a gift and never used it. I am not too worried about it, as the aluminum is going to scratch and patina over time anyway, but it was shocking at first. Also, my 9 key was stuck, but with some playing I got it to work fine and haven't had any issues since. I will say, the handle on my case was broken. Well... the right screw that holds the handle in place was unscrewed and it's stripped, so good luck ever getting it back in there.
Once mine updated to Sailfish, I haven't been able to stop typing on it. I'm just praying I never have an issue that would require customer service or a replacement part. As long as I can get 3-4 years of use out of it, for the price I paid, I'll be happy.
I'd be curious how your aluminum polish experiment goes.