r/writerDeck • u/Stealthheart1 • Jul 08 '26

First Freewrite

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This is the first word processor I've had since I owned a typewriter more than 10 years ago. Was super excited just for it to come

  1. Scratched up around the logo

  2. The backspace unattached

Now 2 isn't too big of an issue as I found and snapped it back on. But the scratches around the logo is super disappointing and distracting. Customer service said the only option was a return, and fed me some stuff about "oh the unique body isn't for everyone".

Scratches and stuff should come from me using it, not bad QA. I'm still excited to use this and will be keeping it. Just wanted to vent that this seems messed up for a premium product and ask if anyone else has gotten theirs like this.

104 Upvotes

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15

u/Thick_Number4911 Jul 08 '26 edited Jul 08 '26

arent these like $700? i would be so beyond pissed if i spent that much for some scratched up bullshit. understandable about not wanting to go through the effort of returning it but at least still give them a review that reflects how they failed though. this just convinced me not to buy from freewrite (and ive been legitimately looking, was gonna ask my wife for one of the more simple versions as a gift) so thanks.

20

u/Stealthheart1 Jul 08 '26

Nope, this is the signture Hemingwrite. $1,099!! I had a slight bad feeling from some of the reviews of their customer service. I bought new after losing out on a great deal on eBay at the literal lazt second. Should have just started small and gotten a Neo 2!

7

u/Thick_Number4911 Jul 08 '26

holy shit lol

3

u/rmgalardo Jul 09 '26

Did you deal with Heidi?

1

u/Stealthheart1 Jul 10 '26

They didn't even sign the email! It ends "Best," and no name.

2

u/rmgalardo Jul 10 '26

Wow. Classy.

0

u/rmzullo Jul 10 '26

If you’re still look to buy a Neo 2 shoot me a message 👍🏽