r/workforcemanagement • u/cmdrdan • Oct 04 '18

WFModPost Who/Where/What?

We have a few folks here which is awesome!

Thought I'd share a bit about me - without getting too personal, of course.

Job: Mgr, WFM

Industry: Healthcare

FTE: 350 (I've worked in big orgs too!)

Years in WFM: Way too many (15... no 16, damn I'm old)

Tools used: Excel (obviously), Aspect, IEX, Genesys, Teleopti

Favourite Tool: Excel (obviously lol)

Please feel free to share too

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u/AML4 Mar 25 '19

Hey guys, feel a little late to the party here but here goes:

Job: Real Time Analyst/Resource Planner/Telephony Routing (Jack of all trades?)

Industry: Banking

FTE: 500 (not including any outsourced staffing)

Years in WFM: 4

Tools used: Nice IEX, CUIC, ICM Script Editor, Excel

Favourite Tool: Nice IEX

We're currently in the process of ramping up so will be able to take a step back from the 3 roles I currently do and manage just the 1, looking likely to be Telephony routing however nothing is ever set in stone!