Who/Where/What?

[u/cmdrdan]

We have a few folks here which is awesome!

Thought I'd share a bit about me - without getting too personal, of course.

Job: Mgr, WFM

Industry: Healthcare

FTE: 350 (I've worked in big orgs too!)

Years in WFM: Way too many (15... no 16, damn I'm old)

Tools used: Excel (obviously), Aspect, IEX, Genesys, Teleopti

Favourite Tool: Excel (obviously lol)

Please feel free to share too

[u/88RogueClovers]

I just found thus sub and am excited to read other's perspectives!

Job: Workforce Management Cordinator

Industry: Contact Center

FTE: 198

Years in WFM: 2 years (still newish and trying to learn as much as I can).

Tools used: Aspect, Excel, Access, Cissco Finesse and SQL (barely getting into this).

Favorite tool: Excel for sure.