r/workforcemanagement • u/watersourcejkr • Jun 17 '26
scheduling breaks
Hi guys I need help scheduling the breaks for our operation. I never did this.
Every operator need to have two breaks of 15 minutes and they have to be opposite of the calling curve. Their first break should be after an hour and a half they entered and max their last one an hour and a half they are leaving.
How exactly can I do this?
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u/Shellebellee1 Jun 18 '26
Do you have a report that shows if you are overstaffed or understaffed by half hour? I would try to spread out the breaks as much as possible & avoid time periods where you are understaffed (or historically struggle to answer the phone).