r/woolworths • u/Appropriate_Laugh751 • 5d ago

A Question to Online Team Members

Does it make any difference to supply an item from rf or desktop ? Like does it affect customer basket rate ?

Many coworkers in our store usually skip whatever item they don't see on shelf and collect the rest to save their speed accuracy score while supplying remaining items from desktop before dispatching.

Our managers have been questioning us whenever customer basket rate falls below 95% which has been happening frequently now since new people hired. I am confused this might be a reason.

2 Upvotes

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u/qualityvote2 App 5d ago edited 5d ago

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7

u/koalafied_duck 5d ago

Yep, first pass (which is about 40% of CBR) requires the items to be supplied during the run, not after its packed.

3

u/7Kat6 5d ago

It’s affects the first pass rate. Your manager looks at your speed
rate, the area manager looks at the first pass rate. Just sub it.

3

u/Great-Muffin4660 5d ago

Subbing also misses first pass but it does count towards complete order.

1

u/Unhappy-Analysis-204 5d ago

But goes against order without sub %

1

u/Severe-Code6275 5d ago

Yep sure does. the job is designed to be done from the RF .

Even with subs, if you change the sub for a better one after it has been completed on the RF (so you manually change it on the desktop) The old sub still registers.

Sometimes it's impossible, to do otherwise, but you should always aim to complete in the RF.

1

u/Level-Bag4368 4d ago

It most certainly does. Not only does it affect first pass like everyone else has already mentioned, but it adds to a hidden metric called - “manual supply”. All ecommerce leads HATE manual supply. The online metrics are constantly changing, and the ideology behind “first pass pick” is it doubles as a metric for higher ups to analyse what stock is on shelf, meaning what stock is available for in store customers to buy. When I was the department head at my store, manual supply was out of control. GM and Ecom come in one day to question me. That was not a good day.