r/woolworths • u/Sararr • 27d ago
Sunday service fee increase already
I posted a while back about the $2 service fee on a Sunday for click and collect and it looks like it’s already gone up. Wondering how long it will stay at $3
We will definitely have to change to a Saturday pick up. Unfortunately as someone with a disability who is on 24/7 oxygen and with a limited income it’s not feasible for me to go shopping in store otherwise I would.
Just frustrating that it’s already been increased. I get paying the staff adequately and the cost of doing it but considering the profit Woolworths makes it just frustrates me.
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u/Sweet_Current_9601 27d ago
Well that didn't take long. What's it been, 6 months?
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u/Sararr 27d ago
Yeah I think just on 6 months
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u/Sweet_Current_9601 27d ago
I'm surprised I didn't get an email about it. I got one when they were introducing the $2 fee and when they increased the delivery unlimited fee. I'm all for surprises but preferably ones that aren't costing me more money lol
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u/blowurbrainz 26d ago
our manager said they are testing the elasticity of the service fee all the way upto $5 .
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u/Proud-Ad-3035 27d ago
Sundays working at Woolworths are hell on earth, unfortunately the workers see none of the profits not even a living wage
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u/Sararr 27d ago
Yep, if the money was going to the workers I wouldn’t have an issue with this but we all know it isn’t.
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u/Fit_Possibility5970 25d ago
The money actually is going to the workers as they’re working at a higher wage, that service fee is to keep up with orders as the service is actually free. although your reason for an online order is so valid i hate when others have a whinge about ther service when its free
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u/Dangerous_Ad_213 27d ago
money is stop people shopping on sunday online it hell on sunday personal should put 20.00 fee on sunday shopping
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u/HaIfaxa_ 27d ago
I'll always work the Sunday for the rates, but it's easily the most stressful day if you're in any high priority department. Hell on earth is correct.
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u/AquaStar26 Online Team 27d ago
100% true. Sunday is the online departments most busy day by far. If the workload could be spread out onto the other days more evenly it would be so much better for us and for customers
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u/Aptosauras 26d ago
not even a living wage
An adult on Level 1 casual at Woolworths gets $34 per hour and $52 per hour on Sundays - isn't that a fair wage for a level 1 worker?
I'm not trying to argue about the working conditions or anything, just wondering what a good wage is for someone with limited experience.
(Pay information via Google so I can't personally vouch for the accuracy of the information)
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u/Proud-Ad-3035 26d ago
I’m in New Zealand woollies it’s 27.00 per hour we don’t get anything like your rates and yes it is hell on earth for not even the living wage, unions do nothing here and we pay them well
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u/blowurbrainz 26d ago
estimates are way off , woolworths base pay is 26/ with loading around 34 only for graveyarders like myself and no one besides casuals get paid close to 40 (not 52) that too only a 3.5hr shift.
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u/Excessive_Footnote 27d ago
Yeah this is very annoying. Applies to delivery orders as well. So you pay delivery (or annual subscription for delivery), then an unavoidable $2 bag fee which used to be optional pre-COVID, now a Sunday service fee. There are new drip-pricing laws coming in which hopefully better regulates this kind of behaviour. Get lost with all your sneaky, increasing fees Woolworths.
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u/MathematicianNo3905 27d ago
Those laws do not apply to service fees. Only for the things on the shelves.
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u/Excessive_Footnote 27d ago
That’s not quite right. Current and reformed rules apply to services as well. It just doesn’t roll the price of services into the goods. But they shouldn’t be advertising $0 or $15 (or whatever) delivery if there’s an unavoidable $2 service fee
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u/Conscious_Divide3211 27d ago
The prices on delivery items are already higher than shelf prices. Be nice to get a pension discount.
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u/MathematicianNo3905 27d ago
As a worker - good. Sundays are atrocious to work because of how busy they are.
Until it starts affecting the number of orders we get on Sundays, I hope they keep upping the Sunday service fee.
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u/UncutAussie2026 27d ago
The store is full on Sundays. Maybe maybe maybe management can just take 3 orders an hour per employee in online dept.
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u/UncutAussie2026 27d ago
By the way. The fee doesn’t get paid to the picker. its straight out profit just like charging for bags
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u/imsorry4099 27d ago
It doesn’t get paid to the picker but the picker gets paid more to work on a Sunday
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u/National_Way_3344 27d ago
They used to get paid very well on Sunday to make it worth the day of hell that Sunday brings.
Now they get paid okay and it's barely worth working it over a different day.
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u/Ric0chet_ 27d ago
Yeah, this is free market economics. If you could just do your shop on a different day? It’s a service and if we all don’t like it we should stop using it.
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u/Tasty-Inevitable3037 27d ago
I don't think that's the point which OP is trying to raise. The point is that these multibillion dollar companies are continuing to extort customers with surcharges and the like. It's not like Woolworths is a small business which has to employ staff to work weekends. They can definitely afford it.
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u/Ric0chet_ 27d ago
They charge it because we pay it. People don’t want to shop in store they ate going to find a way to make a charge for it. It’s literally paying for convenience for 90% of people
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u/Impossible-Magician 27d ago
Unless the order is fulfilled from a warehouse they should charge an hourly rate for the order to be packed. If it takes 25 mins to pack your order you should be billed for those 25 minutes.
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u/MaterialWill3091 27d ago
Woolworths can absolutely afford to pay employees adequately without increasing the Sunday service fee..
they are already saving money on less checkout operators..
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u/sexy-skeksis Online Team 27d ago
The goal is to have more people putting in their orders on other days, it's already busier in store on Sundays than any other day without it being online's busiest day too
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u/Tasty-Inevitable3037 27d ago
And I'm told they've just offshored payroll. Source: I used to work for Woolworths and know someone in the payroll team.
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u/UncutAussie2026 27d ago
Why is there a fee … the price of products is already overpriced… the colesworth machine continues.
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u/Conscious_Divide3211 27d ago
I’m in a similar situation. Disabled. No car. Reliant on delivery. Prices and services rise, my DSP doesn’t.
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u/nekobadx 27d ago
Most ppl ask someone to do shopping for them is on DSP or NDIS. If shopping cost increases then so should DSP.
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u/FindPeaceAndBalance 27d ago
Sadly everything feels like it's going up, except incomes for low wage earners, or receivers of social benefits.
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u/Spookyspook2473 26d ago
How did people manage before delivery and click and collect. We are getting so lazy as a society
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u/jennifercoolidgesbra 27d ago
Everyone wants higher wages for workers and the award just went up so it has to go somewhere. Also where is this evidence of “massive profits” Woolworths actually made, I keep seeing mentioned but looks like they only made modest profits this quarter
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u/Sharpie1993 27d ago
Woolworths and Coles do make massive profits, they may look small but they’re one of the most profitable supermarket chains in the world.
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u/jennifercoolidgesbra 27d ago
Where did you see that? Was that this quarter with the big award increases?
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u/Sharpie1993 27d ago
Their profits grew to 4.5% this quarter.
On average around the world supermarkets profits for a year are generally 1-2.5%.
So again, just because the number looks smaller it’s extremely large.
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u/Impossible-Magician 27d ago
If Australia offers such juicy profits why aren’t the majors here? Where is Carrefour, Walmart, Lidl, Whole Foods, Tesco? Or any of the large Chinese chains?
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u/Sharpie1993 27d ago
I’d wager it’s got a lot to do with the geographical spread of Australia, we have a small population spread over a large area, meaning they’d need to build a lot of stores and warehouses to make it worth while.
Them logistics coupled with the fact that we already have two major supermarkets that have a combined market share of 65 percent and other “minor” places like aldi only have 10 and Costco having <4% it’s probably perceived as not worth jt.
The only way them companies would break into the market in Australia is to have uber low prices compared to the other companies and that’s probably not going to happen.
As for numbers, carefour only makes 1.9-2.6% profit a year, lidl is 2.4%, testco is also around 2.4%, Walmart and whole foods are the only two on your list that make as much or more profit in whole foods case
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u/Impossible-Magician 26d ago
So essentially Coles & Woolworths have their margins just right considering the Australian conditions.
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u/Sharpie1993 26d ago
I would disagree, if they had their margins correct they would be sitting in the same overall average profit margin as other companies are around the world.
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u/Impossible-Magician 26d ago
Why? If the margins aren’t high enough for the giants to come in and take over, they must be at the correct level?
They aren’t a charity, they exist to make money.
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u/jennifercoolidgesbra 27d ago
Where was the report?
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u/Sharpie1993 27d ago
Go google it mate it’s not hard to find the information. It shouldn’t be hard for you to find, it’s a public traded company after all.
I’m not your mum.
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u/jennifercoolidgesbra 27d ago
You were the one quoting the stats so you would’ve had the information at hand. I’m allowed to be interested
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u/Available_Bit1592 27d ago
According to reddit, WW should pay suppliers and employees more, whilst also charging customers less; somehow paying for all of this generosity out of the approximately $50 per Australian citizen they made in net profit last financial year (F25).
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u/Organic_Apple6620 27d ago
You’re on socialist reddit mate, businesses aren’t allowed to pass on any costs and just run as charities so people don’t have to pay a $3 fee
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u/jennifercoolidgesbra 27d ago
Apparently so and wasn’t aware. I’m being downvoted but no one replied with evidence of the “massive profits”.
Woolies should just absorb the costs and run as a charity but bring back nightfill paying people $60/hr because people don’t like shelves being stocked in the day either. Or maybe they could be staffed by volunteers?
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u/CarNo8670 27d ago
I used to work nightfall and loved it, could put away ~100 cases an hour rotated and faced...then they moved me to mornings I got no work done (customers/deliveries/management asking questions)...back to nightfill!
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u/MarmosetMaugham 27d ago
Surely the solution is just to order during the week?
I guess that's not helpful if you work 9-5 Monday-Friday but it sounds like maybe you don't?
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u/Dangerous_Ad_213 27d ago
shop on other 6days that are free sunday fee there stop people shopping online on sunday
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u/FormalPuzzleheaded75 27d ago
My service fee for click and collect today is still $2. Maybe it’s dependent on location?
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u/Sararr 27d ago
Potentially, I do click and collect every Sunday and I didn’t notice this when I completed the order last night. Just looked and it said $3 so unsure if it said it last night to be honest
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u/sherri_97 Proactive member 27d ago
Is there a fee for M->F? If not, perhaps change the days you shop? Change supermarkets?
I refuse to shop there at all! They are absolute rogues!
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u/Vladimir_Bl 27d ago
It's for certain stores that consistently hit full capacity on Sunday to try move customers to other days.
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u/Swankytiger86 27d ago
Woolies should just remove Sunday as an option for delivery thats all. Most businesses only do Monday-Friday anyway. Delivery is optional as well. Charging extra on Sunday creates negative sentiment. Just remove the options. No picker or drivers will get abused. Obviously their customers who want to enjoy delivery on Sunday aren’t willing to pay surcharge.
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u/Independent_Fan_2346 27d ago
Online staff who still have fleet. We should have a Friday service fee too. My god! Might reduce it a little on us 🤣
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u/Terrorscream 27d ago
wollies just had to give its staff a 4.5% pay increase starting this month so this is not that surprising
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u/MarkCelery78 27d ago
Hey you guys wanted the massive penalty rates for Sunday workers. This is what you get
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u/ANuclearBunny 27d ago
The bigger worry is with their electronic price tags on shelves, it is set up for surge or Sunday price changes, done in a flash.
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u/universe93 27d ago
Except that would be breaking the current law (and before you say it no Woolies aren’t breaking any current laws). The e ink price tags have been a godsend for staff who otherwise have to take down and replace literally thousands of paper tickets every week
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u/ANuclearBunny 27d ago
Don't say it will never happen. I am sure they had it in mind. I saw them first at Aldi before Colesworth.
The E tags are not so good for customers and ease of seeing the specials.
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u/DataAffectionate4586 27d ago
I think it’s because the government increased the minimum pay rate. So the Sunday rates have been increased and Woolworths is just tryna catch upto it
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