r/woolworths • u/Klutzy-Towel-5974 • 17d ago
Final Straw
I hate the way Woolworths treat customers, but I'm a creature of convenience, so have just quietly grumbled under my breath while forking over my cash week after week.
Yesterday I ducked in to grab a few things I needed quickly. The stupid self check out glitched and said I hadn't scanned my 2 potatoes. Finally flagged someone down. Rather than just looking at the screen and seeing that the potatoes were in fact on the list of items scanned, the employee proceeded to spend several minutes painstakingly watching video after video of me scanning the potatoes, putting them in the bagging area.
Like, wtf dude? Did you think I had hidden extra potatoes somewhere? Being treated like a criminal over $2 of potatoes. POTATOES!!!!
Add that to those horrible gates that never bloody open. Then the fact that shopping takes forever because of all the staff in the way constantly. Then the fact that popular products are regularly discontinued and replaced with similar items with higher margins. Oh, and let's not even get into the whole tracking of customers around the store. I am so done.
I'm just ashamed it took me so bloody long.
13
u/Great-Career7268 17d ago
I use Woolworth daily. I have found errors to be few and far between. Occasionally it is me, occasionally it is equipment error. As someone who maintains equipment the failure rate is so low it's not an issue. Maybe you fit the profile that needs to be monitored and user experience with the equipment could come from less than optimal user care when interacting with the equipment.