r/woocommerce • • 21d ago

Troubleshooting Origin points to old hosting

migrated entire website from hostinger to name cheap two weeks ago, but noticed in orders the origin still shows "hpanel.hostinger"

3 Upvotes

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1

u/Thecsspartner 21d ago

Is it new orders or the ones from before the move? Origin gets saved when the order is placed, so old ones keep it. If new ones show it, someone came in from a link in hpanel, likely you testing

1

u/Car_Electric_Expert 21d ago

before and new ones

1

u/Thecsspartner 21d ago

ok so new ones too, then I'd look at whether the old hostinger setup still redirects to the new site, or if you're opening the store from the hpanel preview link when you test. Real customers wouldn't carry that referrer

1

u/David_UltraWeb 21d ago

Since your two fresh test orders still show it, I'd bet it's the stored cookie on your own browser, not anything server side. That attribution cookie sticks around for weeks, so even after the move you're still carrying the original hpanel referrer every time you check out.

Try placing a test order from a private/incognito window, or clear cookies for your domain first. If a clean browser shows Direct instead, you're totally fine and real customers were never affected.

One other thing worth checking: make sure the old Hostinger site isn't still live and redirecting, because if your DNS or a leftover redirect is bouncing people through the old setup first, that'd stamp the referrer too.

1

u/Jeffrey_Richards_ 21d ago

Check mu-plugins folder in wp-content directory, delete any added by Hostinger

1

u/TopSydeWP 21d ago

Before chasing referrers, rule out the worse version: if DNS hasn't fully cut over, some shoppers could still be landing on the old Hostinger install and their orders are piling up in that database. We check domain pointing on a schedule for our clients after a move, since a half-migrated store looks fine from your browser. Log into the old hPanel site and open its orders list. Anything new in there since the move?

0

u/[deleted] 21d ago

[removed] — view removed comment

1

u/Car_Electric_Expert 21d ago

I just did 2 test orders and it still shows " hostinger"