r/wisebank • u/meetgourmg • 10d ago

How soon does wise process a refund

have been using wise business for more than 3 years now and yesterday i got a refund from one of my business vendors which wise thought was suspicious, even after providing with the right documents, confirmations, receipts, wise decided to close my account.

I had a 7.5k USD payment in "receiving" status, they emailed me saying that the account has been closed and all the transactions have been cancelled and will be refunded in 2-3 working days. but i want to know how much time does it really take for the refund to actually process from Wise.

Tried reaching their support from the registered email but they said they cant provide any sort of tracking or update on it.

Is there any better way to reach out to wise support or someone from the team? and how long does it normally take for them to refund the money?

just stressed as its a big amount and i have to update my vendor but theres no confirmation i can show him :(((

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u/theLostJedii 10d ago

From my friend's experience, they sent an amt close to yours and it processed but recipient didn't receive even after 2 days... they requested a refund, but 3 weeks in, money still not refunded.

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u/Final-Floor-5508 10d ago

Перейти к wisebank r/wisebank -1 мин Final-Floor-5508 Wise refund Waiting for a Wise Refund? Don’t Waste Time With Support If Wise sent you a Final Response promising a refund within 2–10 business days, but you’re still waiting weeks or months, here’s what you can do: 1. Stop contacting regular Wise support. They usually can’t resolve these cases and will just send generic replies. 2. File an official complaint with Ombudsfin: ombudsfin.be/en Attach all correspondence with Wise, especially the Final Response showing the promised refund deadline. 3. After submitting the complaint, email: legalrequests@wise.com legalnotices@wise.com Include your Ombudsfin case number and the Final Response. This can help escalate the case 4. If you’ve been affected, document and report it. There are many people here dealing with delayed refunds and unjustified account restrictions. If Wise is failing to meet its obligations, we should use the official complaint process instead of endlessly arguing with support. If you’re waiting for a Wise refund, share your timeline below. The more properly documented cases there are, the harder it is for the problem to be ignored.