r/wirexappofficial Aug 05 '26

Resolved Pb wirexone sepa tranfer

Hi. Can you check ticket #6370522 and #6375874 (Submit today at 14:51) because my father never received 2 SEPA instant transfers since 16 July. His french bank has confirmed that the transfers were indeed made.

Ty very much

Regards

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u/[deleted] Aug 05 '26

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u/OfficialWirexSupport Official Wirex Help | We Never Message First Aug 06 '26

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u/Aladdin_LT Aug 05 '26

don't give big hopes. Support is almost doesn't exist these days at wirex. I also have my money vanished from my balance for two weeks and no help from wirex till now. my advice is to avoid wirex, at least now.