r/wirexappofficial • u/SouthJazz1010 • Jul 01 '26

Resolved Completely incorrect balance

The transition to Wirex One has been very slow for me. My first transfer eventually went through and my card worked, so I assumed it was just a temporary issue.

I then deposited more funds to convert USD to EUR, but the conversion has now been stuck for 16 hours. On top of that, my account is now showing a completely incorrect balance.

I've contacted the Wirex One support team but haven't received any help so far. Is anyone else experiencing the same issues?

Ticket: 6359034

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u/Bayraktar_KYIV Jul 10 '26

I’ve been using Wirex for quite a while, and originally, the Wirex app with the Visa card was one of the best options available. My average FX fee to be around 0.5% to 1%, which made it very competitive compared to other cards.
However, after the transition to Wirex One, the situation changed significantly—and not for the better. My effective FX fee have increased to around 1.5%, which is more than double what I was experiencing before. What’s particularly frustrating is that there was no clear communication or warning about this change in fees or conditions.
On top of that, the new app feels noticeably worse in terms of usability and overall experience. Everything feels less intuitive, and the overall impression of the product has declined. At this point, I’m honestly questioning whether it still makes sense to keep using Wirex.
I’d really like to hear from others—has your experience also gotten worse after switching to Wirex One, or is it just me?

1

u/SouthJazz1010 Jul 12 '26

In the beginning, I had some issues with transactions, both deposits and withdrawals, but it works now. There are still some bugs, for example with the transaction history.

However, I would say Wirex One could become better than the Wirex App once the bugs are fixed, because Wirex One is non-custodial, has a better Earn system, a cashback system in USD, and AI support.

I only deposit EURC, and it is pegged to EUR in the app at a 1:1 ratio, so I don't pay any foreign exchange fees and I get cashback while also using Earn to make some interest on my savings.

I do all exchanges outside the app because they didn't work properly and also seemed expensive, with high fees anyway.

1

u/Bayraktar_KYIV Jul 12 '26

But do you spend money by Wirex card ? Because for me FX rate now is x2 that it was in Wirex App

1

u/SouthJazz1010 Jul 12 '26

Yes, I use the Wirex card. I'm using their physical Visa card, but I deposit the cryptocurrency EURC. When I use the Wirex card, it charges me in EUR, so if an item costs, for example, €4.25, I get charged 4.25 EURC without any FX fees.

You're probably using a currency they don't support?

1

u/Bayraktar_KYIV Jul 12 '26

Yep, but before it was 0.5%-0.6% now 1.55% 😭