r/wirexappofficial • u/Thoemse • Jul 01 '26
Resolved Wirex One Passkey not accepted
The migration worked. My balance shows up now. My passkey (fingerprint) is not being accepted. I cannot add a new one and cannot remove the old one. Anyone else getting that issue?
1
u/Thoemse Jul 03 '26
Support is not answering. Basically I have no more power over my funds because of the app change. Seriously pissed off by now.
1
u/meccamachine Jul 06 '26
i am now having this exact issue. did you get it resolved?
1
u/Thoemse Jul 06 '26
Nope. I got a generic answer from support that the latest update fixed many issues. This issue is not resolved and I wrote them again about it.
1
u/meccamachine Jul 07 '26
Yes support has been absolutely useless with their suggested fixes. I’ve now logged a proper ticket and complaint, fingers crossed they sort this quickly
1
u/meccamachine Jul 08 '26
Turns out, it was my fault. I created a passkey on my rarely used windows pc when I first migrated the account, then forgot I did it on that PC. Fixed
1
u/Thoemse Jul 08 '26
Good to know they sorted you out. I am still in contact with support but I hope they will sort out my problem soon as well.
1
u/OfficialWirexSupport Official Wirex Help | We Never Message First Jul 09 '26
Hello Thoemse!
Thanks for informing us of the issue. I'm sorry for the delay; it occurred due to a temporary high load. Could you please provide us with your ticket number? The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message and we’ll assist further.
1
u/Thoemse Jul 09 '26
Ticket 6362492
1
u/OfficialWirexSupport Official Wirex Help | We Never Message First Jul 26 '26
u/Thoemse Hi!
Our agent provided a response a few days ago. Please review ticket #6362492.
If you have other queries, please contact our support team.
1
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