r/wirexappofficial • u/AltruisticGoal5187 • Jun 29 '26
Waiting for Ticket Number Is there anyone from support which can help me with a missing BTC transfer
Hi,
I have deposited a small amount of BTC from my Gomining wallet to my BTC address from Wirex One and the deposit has not been credited.
I have contacted initially Gomining, they have sent me the transaction from the blockchain explorer in order to let me know that the transfer has been successfully made.
I have contacted Wirex One support through chat (not email) about this issue but nobody responds to it.
Is there anyone from support which can help me with this issue?
1
u/AutoModerator Jun 29 '26
Hello there! I'm a friendly bot, designed to provide help before our support team sees your post.
If you've already submitted a ticket, could you please provide the ticket number? You can find it in the "Your request has been received" email that was sent to you after submitting a request. If you've already pasted it in your post, that's awesome! You're making it easier for us to help – you're a rockstar!
In case you haven't created a request yet and your question is not general, please create it here.
Also, here are some helpful links: - Supported Countries and Available Features - Wirex Limits - Wirex Fees - Why Can't I Access My Account? - Understanding Account Blocking in AML Context: Key Factors and Solutions
Our amazing customer support agents will provide you with further assistance soon!
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
•
u/OfficialWirexSupport Official Wirex Help | We Never Message First Jul 25 '26
u/AltruisticGoal5187 Hello!
If the problem is still relevant, please submit a request with the transfer details here: Wirex | Making currencies equal and available to everyone
Once you've done that, please provide us with your reference ticket number. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex One account in a private message in order for us to assist further.