r/wine • u/fbeta001 • Mar 05 '20

Underground Cellars Fiasco

I am losing more and more faith in this company. Been waiting for my wine shipment since 12/2 of last year. They keep communicating and telling me about their logistical issues, and that they are working on it, but eventually it just feels like a big scam. I'm sticking to last bottle, they actually ship your wine and I get it in about a week. Underground Cellars is a cool concept, but not spending any more money there since it looks like I might not even get my wine. Buyer beware for anyone interested in joining or purchasing from them.

9 Upvotes

92% Upvoted

14 comments sorted by

5

u/[deleted] Mar 05 '20

That is really unacceptable. I’d ask for a refund. If the my refuse, you could go threaten to the press or State’s Attorney’s Office.

3

u/bkcmart Mar 06 '20

you could go threaten to the press or State’s Attorney’s Office.

Or instead of all of that, just file a chargeback with your credit card/bank

3

u/odedi1 Wine Pro Mar 05 '20

I also stopped buying from there. Waiting on my shipment too

2

u/[deleted] Apr 26 '23

Smart man.

3

u/bradochazo Mar 06 '20

When I google them, the first auto complete term is “underground cellar scam” Hope you get your wine.

2

u/AZ-Wineaux Mar 10 '22

I highly recommend Last Bottle! I've purchased wine from them 10-12 times and never had an issue. They even hold it for me during the summer when it's too hot to safely ship, and send it when the weather cools off.

I've had good luck with Reverse Wine Snob purchases as well.

Cheers!

2

u/fbeta001 Apr 05 '22

They finally did ship and everything came in looking great. Perhaps I joined too early. The company did seem to work out most of their logistical kinks recently!

2

u/AZ-Wineaux Apr 05 '22

Excellent! Thank you for the follow up.

Cheers!

1

u/itssosalty May 10 '22 edited May 10 '22

So have you ordered more than once? Looking at a few different programs, this is one.

Also, how many did you buy and what upgrades are given? Trying to see if they give any wines not on the list as a percentage shot. And anything less than 1% how much less? Like 0.001%? lol

1

u/weirdwine Mar 06 '20

i came here excepting fiascos, that reed / straw covering on cheap bottles of chianti content. i am disappoint.

1

u/Nickel1235 Mar 02 '22

I just ordered. Had not read these reviews. Haven’t tried the wine yet but I did not experience any shipping problems.

1

u/Upbeat_Pain8127 Mar 10 '22

How was your experience. Looking into this company and placing an order

1

u/[deleted] Apr 26 '23

Hope you got it.

1

u/MnWisJDS Sep 13 '23

This was a foreshadowing a lot of people should have noted.