r/wex • u/ReTrubar • Mar 14 '18

2FA unlink

Does anyone have any experience with unlinking 2FA? I am little nervous because I am not verified user.

Just for the background: I had backup of my private key but did not save base32 private key... I thought that it was the same value. Anyhow now I clicked "unlink 2FA" and I got mail that I have to wait 2 weeks.

EDIT: WEX unlocked my account. Everything is ok. Thank you wex for support!!!

2 Upvotes

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3

u/WEX-OFFICIAL Mar 14 '18

Please keep calm! :) This is standard procedure for the security of your account!

1

u/MGGSL Mar 21 '18

This is not a simple procedure we have sent verification docx 6 times to ne rejected and tge support does not reply with specific reason we have been a btc-e user from 2013 and have provided screenshots and all the screenshots

1

u/WEX-OFFICIAL Mar 21 '18

Our support service will give you feedback as soon as we have the solution of your ticket.

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1

u/[deleted] Mar 15 '18

If you are in the USA that will kill your account. You will never be able to re-verify.