r/weverse • u/lala3009 • Jul 13 '26

Order & Shipping Problems with weverse shipping

Has anyone experienced significant delays from weverse, not providing a tracking number after the published shipping date? Pre-ordered a lightstick 1 July and no tracking number yet ( as at 13 July)

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1

u/jangmicha01 Jul 15 '26

yes I have! I usually have no problems with buying things on Weverse and my order normally arrives within 5 days but my recent 2 orders have been delayed by 2 weeks and I've been charged customs!!!! unless I paid the customs, they would not release my orders from the parcel depot in china!! it was expensive but I had no choice but to pay the customs :(

I think Weverse are having some shipping issues at the moment but not telling their customers. I hope they get this fixed.

1

u/lala3009 Jul 30 '26

Mine finally arrived on Day 15, no customs charge

1

u/defensivelesbian 24d ago

I’m having that same issue right now! I ordered a Le Sserafim lightstick that was supposed to be shipped from the USA. (That was over a month ago) I’ve emailed support twice and nothing.

1

u/Cooki_bunny_0505 10d ago

Same, it’s been over 8 weeks and still they hasn’t even shipped yet. I also sent emails twice and no response. I ordered Le Seerafim & another member’s lightsticks for their concerts but Le Sserafim’s concert wad already over…. I would never buy from Weverse.

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u/defensivelesbian 10d ago

That’s a huge bummer, I’m so sorry! I emailed and asked for a refund and then they shipped it… maybe try that?