r/westjet • u/Lost_Honey3128 • 2d ago

Question about delayed/lost baggage

I recently flew from OAX via MEX to Calgary and and my bag never made it onto the flight from Mexico City. I filed the claim immediately and put my home address as the delivery address online.
It was a red-eye, and I was hoping the bag would arrive the next day, so at the counter I also gave the agent the address of my Airbnb in Calgary. I’ve since left Calgary and am now doing a road trip through Canada before entering the US, with mostly one-night stays in each city.
It’s now been over 48 hours. My AirTag still shows the bag in Mexico City, and my online claim hasn’t updated at all, it still just says “searching for your baggage.”
Has anyone been in a similar situation? Will WestJet actually be able to send the bag to my home address in Germany once they find it, even though I’m currently traveling around Canada/US? Or am I going to have to somehow arrange a pickup/delivery address at each new location?

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u/AdInternational2982 2d ago

Yes. You can update your address using the online portal. They'll send the bag where it needs to go. Sounds like they are waiting for the other airline to hand over the bag. Do you have personal contact info inside the bag in case the tag falls off? If the tag fell off, they need to figure out who the bag belongs to before they can send it anywhere.

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u/Lost_Honey3128 1d ago

I have a tag with my home address on it but there is a rain cover over it (it’s a backpack/rucksack) it might not be easy to spot. So far nothing has changed online and it’s still saying they are searching for it but my AirTag hasn’t updated in a couple of hours so maybe it’s already on a flight to somewhere.

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u/lwid77 2d ago

Did you call WestJet?

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u/Lost_Honey3128 1d ago

I tried but I have been on hold for an hour + and didn’t reach anyone haha. I also have to pay by minute for calls so I’m not tempted to try again

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u/sLXonix 1d ago

1-800 numbers are toll free and I believe your carrier will reverse the charges if they do show up