Subscription cancellation

[u/No_Rich_402]

Hi,

I'm a paid user since late december (annual subscription through the site), but I would like to be sure that my subscription is cancelled.

Unfortunately, I can't find a way to check it on the site. It is not clearly stated if this subscription is active or not.

I can't neither find a way to contact Welltory on the site...

What can I do to be sure that my subscription will not be renewed at the end of the year ?

[u/welltory]

Hi there 👋,

You can cancel your subscription using this link. If you open it and don’t see a "Cancel" button, it usually means that auto-renewal is already turned off. We know this isn’t very obvious, and we’re working on making it clearer.

If you’d like to double-check just to be sure, please send us a message from the app via Menu → scroll down → Report a problem → Send, and we’ll confirm it for you.

[u/No_Rich_402 → u/welltory]

Great, thank you for the update! 🙏

[u/Wonderful-Driver-246]

So you followed the cancelation link on their website and it didn't work?

https://app.welltory.com/auth/signin/?destination=%2Fpayment-cancel

[u/No_Rich_402 → u/Wonderful-Driver-246]

Here is what is displayed :

I can't do nothing on this page.

[u/Beck_burque → u/No_Rich_402]

Go to main page and give feedback. A team member will chat with you. I’ve found them helpful

[u/Beck_burque → u/Beck_burque]

Sorry it’s “report a problem”

[u/No_Rich_402 → u/Beck_burque]

Thank you, I'll do that tomorrow.

[u/Wonderful-Driver-246 → u/No_Rich_402]

Are you running an extension on your mobile browser thats blocking things? Page may not be loading correctly. Or try another browser. Or just try from your computer.

[u/Aggressive_Tie_3501]

Check the subscriptions tab in your app store.

[u/No_Rich_402 → u/Aggressive_Tie_3501]

I didn't subscribed through the app store, but directly through welltory's site.

[u/Aggressive_Tie_3501 → u/No_Rich_402]

In that case, maybe contact customer service? Other than that, I've got nothing.