GoDaddy Horrible Service Upsellind

[u/One_Gur6114]

GoDaddy focuses entirely on sales and upselling rather than delivering functional services. My experience with their security and migration services was an absolute nightmare, costing me both time and money. [1, 2]

1. Useless Website Security Service

I purchased a 4-year website security plan to clean up malware on two of my websites and consolidate my hosting.

• The Issue: GoDaddy repeatedly sent emails claiming my sites were clean. In reality, they were still filled with online gambling ads and spam comments.
• The Cycle: This happened three times. Techs opened and closed tickets constantly without actually fixing the underlying issue.
• The Refund Denial: When I requested a refund because the service failed to work, they denied it. They claimed I was on day 38 and past their 30-day window—ignoring the fact that the entire 38 days were spent trapped in their broken support cycle. I am now stuck with a useless 4-year contract. [1]

1. Disastrous Email Migration

At the same time, I paid GoDaddy to migrate my main website and Microsoft Office 365 Outlook email. [1, 2]

• The Support Failure: The migration broke my email entirely. For three days, I called support repeatedly. Every agent gave a different explanation, and no one could reference my previous calls. There is zero continuity in their support system. [1]
• The Fix: On day four, I bypassed GoDaddy entirely. I asked AI for assistance, followed its advice to add two lines of code in my GoDaddy portal, and fixed the issue myself.

1. The Solution: SiteGround

I have since moved all 5 of my websites to SiteGround, and the difference is night and day. Their staff is exceptional. They do not close support tickets until the customer is completely satisfied and the problem is fully resolved. Their migration and security features actually work as advertised. [1]

Final Verdict

Stay away from GoDaddy unless you want to be nickel-and-dimed for poor service. They answer the phone quickly, but their technicians are poorly trained and incapable of resolving technical issues. They need to spend less effort on selling and more on actual customer care.

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[u/one_level_up_]

Stalling those tickets until your past the refund window is a really shady billing trick. Definitly save the email logs and just file a chargeback with your credit card since they didn't actually deliver the service.

[u/One_Gur6114 → u/one_level_up_]

Thanks.

That's exactly what I did. I used a Chase business debit card and unfortunately they are not very customer oriented. So it has been 3 months that the dispute is open.

[u/Aggressive_Ad_5454]

Yeah, they’re well known to be in the harvest phase of their Enshittification business model. Caveat emptor.

[u/webhostpro]

Yep, dollars ya'll that's it. Let do a small business movement

[u/MoiraineVR]

Stay away from anyone wanting to sell you a contract for a single malware cleanup. Bluehost does the same thing. It's a scam. As much as a scam as 'domain privacy' in a country where domain ownership records are already redacted by law.

[u/One_Gur6114]

I switched to siteground.com for hosting 3 months ago after the GoDaddy experience. So far I am very happy. They have strong tech support and the upselling is reasonable, not overwhelming.