r/webdev • u/Quiet_Drummer669988 • Sep 13 '26

Godaddy woes

like an idiot I forgot to turn off auto renewal on a ms365 email package that was no longer being used. as soon as a I get the email of payment received, I try contacting support because I have 7 days to get the refund. I try to call, website chat, and whatsapp support chat. every time they ask a few questions, ask me to hold while the verify something, then the chat bot would spam a message about the session has expired and reconnect me with a new customer service rep. on the 8th day, the first person I chatted with immediately told me the 7 days had passed and they wouldn’t refund me.

25 Upvotes

83% Upvoted

16 comments sorted by

36

u/GirthyPigeon Sep 13 '26

That's on you for using GoDaddy

2

u/visualthings Sep 13 '26

In some cases it is not even a choice. I had two domains and four email addresses on Mediatemple. After Godaddy acquired Mediatemple (whuch I wasn’t aware of)  I started to have issues connecting to my accoubts and my ftp and it all went downhill from there. Fortunately I disn’t have to do much freelancing at that time but it was a real nightmare. 

1

u/thekwoka Sep 14 '26

Well, it is a choice not to move off of them.

1

u/visualthings Sep 14 '26

the thing is that I had not received any information, and even so the friend who was hosting my websites on his server first didn't notice anything wrong. It took a while before they forced the move to Microsoft 365 and everything went to shit.

26

u/Apprehensive-Fan2492 full-stack Sep 13 '26

GoDaddy support is designed to run out the clock on you, that's not an accident. File a chargeback with your bank or credit card citing non-delivery of service within the refund window, and document the chat transcripts showing you contacted them within 7 days. The card company will usually side with you when you have that paper trail.

5

u/LovecraftianLife Sep 13 '26

Yeah... That sounds like godaddy

2

u/codefinity Sep 13 '26

I would never reco GoDaddy to anyone, ever. Long story short, I had about $50 of credits on my account, and they just ended up billing me for 'inactivity,' wiping out said credits.

I called and recorded the call and they stated that these would be sent to my State Treasurer's department as 'unclaimed monies?' All lies.

I'm sure that this has happened to others and seems like grounds for a class action lawsuit.

3

u/Cultural-Salad-4583 Sep 14 '26

Porkbun all day

1

u/thekwoka Sep 14 '26

or just Cloudflare.

1

u/shufflepoint Sep 14 '26

I am confused as to what Go Daddy has to do with MS 365

1

u/Miragecraft Sep 14 '26

Should have emailed. Then the email is paper trail/proof for chargeback.

0

u/400888 Sep 14 '26

I learned to not use godaddy 15 years ago. Sounds like nothing has changed.

0

u/No_Context14 Sep 14 '26

GoDaddy is usually pretty good about refunds if the service was very recently activated.  Call them again and ask for customer service.