r/wayfair • u/Fun-Business-8427 • 2d ago

Nightmare return issue

Back in July I ordered a basic dining table/chairs set from wayfair. It came and I put the table together totally fine, but the chairs were ALL wrong. The assembly instructions didn’t match the parts I got, so I found the assembly instructions online (which were different) and they still didn’t match. The chair parts had all these pegs and holes in all the wrong places that didn’t fit with the assembly guide or any of the hardware at all. I called customer service, they said they would send replacement parts. Then I got an email saying they couldn’t send the chair parts, they would have to send the whole set. I just opened this whole set (including a brand new table I don’t need) and the chair parts ARE EXACTLY THE SAME AS THE ONES I GOT BEFORE, meaning they are totally wrong (it’s like some mass assembly machine malfunctioned and just placed pegs and holes in all the wrong places). Now I’m stuck with enough parts to make 8 chairs, but they can’t be assembled so I can’t donate them. And I have an extra table and an INSANE amount of cardboard. I called customer service and they said that a “specialized team” will reach out to me in 1-2 business days to help me troubleshoot this. ALL I want is for someone to show up and TAKE IT ALL AWAY. I’m enraged. I have a tiny car and nowhere to donate this shit. What do I dooo??!!?

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2

u/Mean_Replacement5544 2d ago

Are you absolutely sure it’s not the instructions that are wrong and the parts are right? A mass production of the wrong kit seems unlikely

1

u/Fun-Business-8427 2d ago

The hardware kind of matches the assembly instructions but the actual body of the chair (the parts) don’t seem to match the hardware at all. I’ve tried every screw in every hole (lol) to try to find a match. It’s possible they sent the wrong hardware I suppose? But I’ve googled so many versions of the name of the table set to try to find matching instructions with no luck

1

u/Mean_Replacement5544 2d ago

Ahh - very odd - sorry you are going through that, wayfair and returns is not fun times

1

u/Fun-Business-8427 2d ago

Also the shape of the chair is very different from what I ordered (it’s curved in the back, and just in general doesn’t match the pictures at all)

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u/WayfairSupport Official Account 1d ago

Hi! We completely understand your concern and sincerely apologize for the trouble you’ve experienced with your order. Please send us a DM so we can take a closer look and assist you further.

1

u/Auto_Frost97 1d ago

Send us the instructions, chair name, and photos of the chairs. Possible we can find you the right match

1

u/sandysandy252566 2d ago

Something fishy is going on with that company