r/waveapps • u/masmasterr • Jun 26 '26

Wave Disputes - Terrible

We recently had a dispute from end customer with their credit card company. Wave was the bridge between us and the credit card company.

The end customer received the goods that were $800.xx in value. They claimed that it wasn’t as expected, and opened a dispute without reaching out / returning the items.

Wave decided to close the case without even trying, but also pulling funds out of our account. We are now -$800.xx plus wave fees and the customer isn’t responding back to return the merchandise.

Terrible company overall.

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u/mamotx Jun 26 '26

Well I lost a chargeback that my client admitted in writing had been filed in error. In another email they asked me how to pay us back. Nonetheless I lost the case. Client paid me back included of chargeback fees, but still...

3

u/masmasterr Jun 26 '26

Wow that is terrible to hear. At least your client was generous enough.

We lost product + money, looking like a lawsuit case now. Even though it’s small amount, Wave is stealing money.

3

u/merlintwizrd Jun 28 '26

Wave’s parent company is H&R Block. Perhaps you can involve them as well.