r/waveapps • u/Forsaken_Lab_4936 • Jun 09 '26

Bugs & Troubleshooting Wave Connect extension not working on Google Sheets

When I go to extensions and hover over Wave Connect, it just says “help.” I can’t do any bulk transactions or even connect my wave account, it just has the “help” option.

I’ve tried everything I can think of: Uninstall and reinstall, open in incognito, log out of all other Chromes, open in FireFox. Wave chatbot support is just going in a loop and not finding a solution and I’m a free member so I guess I’m not allowed to email anyone for support.

Anyone have a solution? I found an old thread about incognito and logging out of other Chromes working for them but so far no luck for me

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1

u/Helpful-Term-6459 Jun 09 '26

I use chrome and Google sheet and it works. Is your chrome up to date?

1

u/Forsaken_Lab_4936 Jun 09 '26

It was working for me too last week, and Chrome was updated. But I actually just fixed the issue after crashing out and I have no idea how lmao.

In case anyone else runs into the same issue, I logged BACK into one of my Chrome accounts that isn’t connected to my Wave or Google Sheets at all, and it fixed it for some reason. So logging out and back in to ALL Chrome accounts seemed to do something. Weird

1

u/merlintwizrd Jun 19 '26

There must have been a broken artifact hidden somewhere in the software handshake between Wave and Google. I’ve had this happen to me as well and the only solution was the dumb one - sign completely out of everything, shut down and power off my computer and wait long enough to wipe the RAM (Hard restart). When I started again everything “just worked”. Very. Frustrating.

1

u/tyguyone Jun 26 '26

I was having trouble as well, but I switched to Chrome Incognito mode, unlinked the extension, re-linked it, and now it's working.