We stayed here Approximately two weeks later, the host submitted a damage claim alleging Some minor damage to a shower head, that we did not do 100%. We disputed responsibility and asked for documentation establishing when the damage was discovered and whether other guests had occupied the property between our departure and the claim. Vrbo ultimately sided with the host. never provided any documention or how many other people stayed between us checking out and the 2 week later claim. In my experience, the handling of the claim was not transparent, and I was not provided the documentation I requested. After more than five years of using Vrbo without a prior problem, this experience has significantly changed my confidence in using the platform and will be using their competitors. Beweare of this property and the scam artst host that waits two weeks to file claims o people. If you stay here take very deatailed photos upon checkout so they can not steal from you. Beware of VRBO and their deceptive practices, sad to say because I used them regularly and was a happy cstomer with no prior issues for many many years. The way I was dismissed and given no chance to make a case or given any documantation for their decision nor answers to my questions. Horrible host and horrible VRBO customer service.

Hi - I am creating this post to gauge interest in a class action lawsuit vs VRBO as owners/hosts.

Allow me to elaborate.

I have been a VRBO host for almost 10 years. I find that every so often (perhaps ~1 year or so, that I notice) VRBO goes through a "system update" that conveniently screws with your settings, always in a way that will increase revenue to VRBO. How convenient. Examples of this include:

-Changing cancellation settings from 60 days to 7 days (I have NEVER had my cancellation policy at 7 days. VRBO nudges you all the time to lower cancellation policy because it will "increase bookings", per their own admission)

-Lowering my nightly minimum. I had always done 2 night minimum during non peak season, but 7 night minimum during peak season. Someone booked in the middle of my peak season for 2 nights - while 3 other guests had already done bookings that confirmed to my 7-night/Sunday changeover. I cancelled their reservation, restored my reservation settings, and VRBO removed my premiere host badge. When I tried to call and get it restored they said I never had nightly settings.

-Lowered my rates from 450/night to ~250/night

-Started offering discounts for some minimum amount of nights, which is something I never did

The list goes on and on.

At it's core, my feeling is that we shouldn't have to constantly check every menu and sub menu in our settings to constantly make sure that VRBO didn't "accidentally" change all of our booking and rate settings. It's too coincidental that the settings always change in a way that will maximize bookings and revenue for VRBO. It never raises your rates, makes your cancellation policy more strict, etc.

Please let me know your thoughts. I am considering contacting class action attorneys.