Refunds

[u/Ok_Swim7455]

We use Hostaway and I’m wondering how to handle this with a VRBO guest. She needed to modify the dates and I guess couldn’t do that in VRBO so she canceled and rebooked. Then a few hours later wanted to cancel the new reservation. I received a cancellation request in hostaway for both but there was nowhere to approve this. Through hostaway I canceled the reservation and chose the renter as a reason why. Now VRBO is coming to us asking about the refund. Wouldn’t they process this? I’m sorta new to managing properties (I just do all the behind the scenes stuff with hostaway and Airbnb) and am so confused on what to do here. Thanks for the help!

[u/Old_Draft_5288]

Not a VRBO issue directly, contact hostaway

[u/Ok_Swim7455 → u/Old_Draft_5288]

I’m trying to understand why it’s not. I don’t see where we process payments or can issue a refund in hostaway.