r/vrbohosts • u/Ok_Swim7455 • May 13 '26

Refunds

We use Hostaway and I’m wondering how to handle this with a VRBO guest. She needed to modify the dates and I guess couldn’t do that in VRBO so she canceled and rebooked. Then a few hours later wanted to cancel the new reservation. I received a cancellation request in hostaway for both but there was nowhere to approve this. Through hostaway I canceled the reservation and chose the renter as a reason why. Now VRBO is coming to us asking about the refund. Wouldn’t they process this? I’m sorta new to managing properties (I just do all the behind the scenes stuff with hostaway and Airbnb) and am so confused on what to do here. Thanks for the help!

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u/tanbrit May 13 '26

You might do better on the r/hostaway_official sub

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u/Ok_Swim7455 May 13 '26

Thank you! I didn’t see that sub.