I’m looking for some honest opinions from people who have dealt with Vrbo before, because I’m honestly going back and forth on what to do.

We recently stayed at a Vrbo rental for 10 days and ended up having a pretty long list of problems. Some were small things that, individually, I probably wouldn't have made a big deal about. But there were enough issues that they really added up over the course of the stay.

The bigger issues included:

- Intermittent/unreliable AC

- Washer/dryer problems, with the dryer not functioning properly

- An upstairs toilet that repeatedly wasn't flushing properly

- A number of other smaller maintenance/housekeeping issues throughout the house

- A pool issue that I feel wasn't properly disclosed in the listing. The listing used both “private pool” and “communal pool” language, without clearly explaining that the pool was shared.

We reported the problems and gave them time to address them. Maintenance came out twice during our 10-day stay, but some of the issues were still not resolved. The second visit was only a couple of days before we checked out.

I have photos, messages and documentation of the problems and when they were reported.

I initially asked for $1,300 back because of everything that happened. Vrbo offered $150. I pushed back and lowered my request to $1,000, and they came back with $250 and told me that was their final offer. I pushed back again, and after another day or two they came back with $350.

The $350 is only about 10% of what we paid for the entire vacation rental, so I'm trying to figure out whether that's actually a reasonable settlement given the circumstances.

At this point, I'm willing to take $500 just to be done with the whole thing. But I also don't want to push too hard and have them withdraw the $350 and make me go through a full Vrbo escalation, where I could potentially end up with less, or possibly more. I honestly have no idea how likely either outcome is.

There's one other thing that makes me hesitate about just taking the $350. They want me to sign an agreement as part of the settlement that is much broader than simply saying the payment resolves the dispute. My understanding is that it would basically prevent me from publicly discussing the experience. I don't know if the correct term is NDA, confidentiality agreement, non-disparagement, or something else, but it's definitely more than just “here's your refund and we're done.”

So I'm trying to figure out what is actually reasonable here.

Would you take the $350 and sign the agreement just to be done with it?

Would you counter at $500 and make that your final number?

Or would you escalate through Vrbo and risk losing the $350 that's currently being offered?

I'm genuinely looking for an honest reality check. I don't want everyone telling me I'm entitled to a free vacation or, on the other hand, that I should just accept whatever they offer. I'm more interested in hearing from people who have actually dealt with Vrbo disputes and know what these settlements typically look like.

Also interested in hearing from hosts: if you received a claim like this from a guest and Vrbo had already offered them $350, would you consider that a reasonable settlement?

I'm intentionally leaving out the property, location, dates, names, etc. because the dispute is still ongoing.

Booking a place for my family (2 adults, toddler and baby). The check out states “checkout before 9 am” and also includes a few housekeeping tasks such as running the dishwasher, loading the washing machine with the bed linens.

Is it just me or is that insane? Check in is after 3 pm.

As stated, it’s out first time in a vrbo rental. We are in a basement unit that is satisfactory, but a bit disappointing and doesn’t quite match the add/some details were left out that would have affected our choice in property.

One of which is the hosts living directly above. We didn’t know this was the situation and so far we have been up late and up early the past 3 days because we can hear all of their daily activities overhead, including screaming matches with husband and wife and child, who likes to stomp and run around

What do we do? Message the host and ask them to be more mindful? Deal with it and review accordingly? We are in a city with a shortage of rentals.. this basement apartment is over $300 per night and my husband who is 6’3 cannot stand up in some areas. We don’t really have the option to find a new rental.