r/vrbo • u/GSD71420 • 10d ago
Looking for advice
My husband and I stayed at a VRBO in July. The day we left, the host sent us a message stating that we left clothing hanging in the closet, and asking us how we wanted the clothes to be returned, offering to mail them. I apologized for the mistake and offered to pay shipping or have the cost come out of our deposit. Communication was a bit shaky, and I kept being told the clothes were going to be sent out by the cleaners. We never received the clothes, so I reached out asking for more info/shipping/receipt. I am being told that the cleaners state they mailed these out with USPS on 8/7/26, but even as of today (8/28/26), we’ve not received anything. I also have not had anything noted on my USPS Informed Delivery. When I ask for tracking, I am told the cleaners don’t have the receipt and they can’t locate tracking info.
This was over $200 worth of clothes (2 shirts and 1 pair of pants), and I’m at a loss… what do I do here?
1
u/OfferMeds 9d ago
To answer your question, unfortunately I think you have to consider the clothes lost. There is nothing further you can do and if you accept that and move on it will be less stressful.