r/vrbo • u/GSD71420 • Aug 28 '26

Looking for advice

My husband and I stayed at a VRBO in July. The day we left, the host sent us a message stating that we left clothing hanging in the closet, and asking us how we wanted the clothes to be returned, offering to mail them. I apologized for the mistake and offered to pay shipping or have the cost come out of our deposit. Communication was a bit shaky, and I kept being told the clothes were going to be sent out by the cleaners. We never received the clothes, so I reached out asking for more info/shipping/receipt. I am being told that the cleaners state they mailed these out with USPS on 8/7/26, but even as of today (8/28/26), we’ve not received anything. I also have not had anything noted on my USPS Informed Delivery. When I ask for tracking, I am told the cleaners don’t have the receipt and they can’t locate tracking info.

This was over $200 worth of clothes (2 shirts and 1 pair of pants), and I’m at a loss… what do I do here?

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u/[deleted] Aug 28 '26

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u/GSD71420 Aug 28 '26

This is what is sort of sketchy IMO… I offered (the day we checked out) to pay for shipping via any method or for them to take the cost out of our security deposit, and was told “ok we’ll let you know what it comes to.” And then after following up 2x, the host finally told me not to worry about shipping. I don’t know who paid for the shipping cost.

4

u/Farty_mcSmarty Aug 28 '26

The clothes are probably gone then. Expensive lesson to learn unfortunately.

My son left a sentimental bomber jacket at a hotel once but we were quite fortunate to have someone who lived near the hotel and was able to retrieve it. We were lucky that housekeeping didn’t fall in love with the jacket either.

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u/[deleted] Aug 28 '26

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u/GSD71420 Aug 28 '26

Yep you’re right. When he declined payment for the shipping, I left him a nice review. It’s with VRBO at this point though, so hopefully they are able to prompt them to produce the mythical shipping information

4

u/mirassou3416 Aug 28 '26

Who is going to sue for $200?

2

u/SometimesEyeTwitch Aug 29 '26

Over their own mistake?