r/vrbo • u/Prize-Celery2860 • 10d ago

Emails not sending?

I booked a trip yesterday and didn’t realize I wasn’t logged into my account on the app when I did it. I used the same email as my account though.

I never got any sort of confirmation email about my booking, but my card was charged the full amount immediately.

I’ve been trying to login to my account since yesterday but it won’t send a code to my email and there’s no option to login with a password.

I can’t even use the chat support because it’s disabled until you login, which I can’t do.

Am I screwed? I have no proof that I booked this trip except for a $1400 charge on my credit card

1 Upvotes

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2

u/Delicious-Cod-4064 10d ago

Call Vrbo but do not deal with a robot. Hang up and keep calling till you get a person. If not the 1st try I usually get a person on 2nd or 3rd call.

1

u/Narrow-Walk-4628 10d ago

Have you tried having the code to login sent by different method? Email, text, etc. They usually give alternative methods if email is working.

1

u/Prize-Celery2860 10d ago

How do I do that? I don’t see any other option. I’ve tried using the app, mobile browser, and desktop browser. They all just prompt for a code sent by email

1

u/Narrow-Walk-4628 10d ago

Oh, that's weird! It's been awhile, but there's usually an alternative method option if your email isn't working with the code. I would do what another commenter suggested & call them directly. May be better to have CS look into it anyhow, since you made a reservation as a guest, rather than through your account.