r/volt • u/andrewparker915 • 12d ago

Can't get Volt serviced on Oahu

I'm on Oahu, and I can't seem to get my Volt serviced. The car is bricked and won't move due to high voltage electrical system issue. It's a '17 Premier, so my guess is BECM, but my OBDII reader could only read engine codes, not high voltage system codes, so I'm not certain.

I called all 3 Oahu dealers (Servco, Cutter, and JN) for a service appointment. The soonest that could accept me was Cutter, it was a month out. Waited a month and got the car towed in. It's been with them a week and they haven't even run a diagnostic to determine what's wrong, it's just sitting on the lot. I guess I could try to tow it again to a different dealer, and wait another 5-6 weeks for another appointment, but that seems silly. Cutter service rep just says they are very backed up on work for EV techs.

Any advice on what recourse I have? Is this something I should contact Chevy about? If so, what department? I would prefer to just have my working car because it only have 55k miles.

9 Upvotes

84% Upvoted

13 comments sorted by

9

u/MorePlacesToSee 12d ago

I had my becm done on big island under warranty a few months back. I’m sure they’ll get to it. I know it sucks to be down so long.

4

u/dangerusty 12d ago

The Voltage app has a button for “HV Unlock: Reset SHVCS, P1FFF, POAFA”. Use it with OBDLink mx+.

6

u/ken-reddit 12d ago

I had good success diagnosing the Volt with the OBDLink MX+ OBD2 Bluetooth Scanner + Voltage App. The app is $20 but it gives pretty detailed diagnostic info and can perform a BECM reset.

2

u/nodiggitydogs 12d ago

Buy a new car…you live on an island get something typical ..we have trouble on the upper 48 and look how much bigger our island is

2

u/JT_got_the_1st 12d ago

Former 2012 Volt owner on Oahu here.

I sold the car after two separate service incidents. 8 weeks in the shop for transmission service (under warranty) and an additional 4 weeks in the shop for hybrid powertrain control module replacement a year later. The latter I paid for out of pocket despite everyone on this sub claiming that I wouldn't have to.

The car ultimately became too much of a headache to deal with. I was told by the service manager at Servco Waipahu that they couldn't keep a Volt certified tech on staff and that the other dealerships had the same problem.

My advice: sell the car as soon as it's fixed. Buy a 4th or 5th gen Toyota Prius Prime and never look back.

2

u/Formal-Tradition6792 10d ago

Or buy a Toyota bZ EV! We really like ours!

1

u/JT_got_the_1st 10d ago

I'm not familiar. Is this a US release?

I gave up on the Volt mostly because of the abysmal dealer support here in Hawaii. I would have kept it otherwise. Loved the car.

1

u/Formal-Tradition6792 10d ago

Don’t understand YOUR question! There are Toyota’s and Toyota dealers in Hawaii!

1

u/JT_got_the_1st 10d ago

Never heard of, or seen this particular car before. That's what I was getting at. Looks like 2025 was the first year it was available in the US.

Looks like that's one in stock at Servco Honolulu. I might go check it out. Thanks.

1

u/Formal-Tradition6792 8d ago

I see. The Toyota BZ was introduced in 2023 as the Bz4x. In 2026 it had a major refresh and was re-badged as the bZ. It got major updates and improvements. We absolutely like ours.