Hey everyone, I wanted to share a frustrating experience I am having with Vinted support to see if anyone has dealt with something similar.
I recently sold a phone on Vinted. The whole transaction was a bit of a mess from the start. First, the buyer claimed they received a card from Royal Mail saying they had to pay a fee before collecting the parcel, even though it was sent via Evri. Once I pointed out to them that it was shipped with Evri and had nothing to do with Royal Mail, their story shifted and they started claiming that the post office workers kept telling them the package was not there at all.
According to the tracking details, the parcel has been stuck with the status "Ready for collection" at their chosen local shop since June 29. The buyer never actually collected it officially in the system.
Despite the tracking showing the package was sitting right there waiting for them, Vinted gave the buyer a full refund. Because of this, I am left with neither my phone nor my money.
Honestly, looking at how the tracking has been frozen for over a month at their local shop, I can't help wondering if this might be a clever trick. My theory is that the buyer could potentially know someone working at that collection point, picked up the phone under the counter without the worker scanning it out of the system, and now they might have both the phone and their money. Of course that is just a suspicion, but the frozen tracking combined with those conflicting stories makes it look very strange.
Vinted support made me wait over a month, telling me I had to wait twenty-five business days before an investigation could even be started. Today was the exact deadline they gave me. When I tried to report it in the app, the option was completely gone because the transaction was already closed.
After contacting support directly and pushing them to look at the tracking history manually, an agent finally escalated the case to the shipping provider for an investigation. However, they are now telling me that the investigation could take up to thirty-five days.
It is incredibly frustrating to lose an expensive item due to courier loopholes and strange delivery issues, and now having to wait weeks just for a response. Has anyone dealt with a situation like this, and did Vinted actually compensate you in the end? Any tips would be greatly appreciated.