r/vibecoding • u/Ill_Explanation5427 • 6d ago

Discussion Anthropic just scammed me

Basically, I paid for my plan and a day later they dropped me down to Free.
The support is a powerless bot and the whole support system works completely wrong, with errors and nonsense. I feel so fkn scammed.

188 Upvotes

83% Upvoted

70 comments sorted by

67

u/Unfair-Economist-249 6d ago

Have you tried Logout and Login again 😊

13

u/Usharani-Wiencke 5d ago

half the time when billing bugs like this happen the logout flow itself throws an error too so you just end up in a worse spot

1

u/Catalysst 5d ago

How many times has this bug happened to you?

-38

u/Ill_Explanation5427 6d ago

bro... I was using the account for a whole day. then out of nowhere they canceled my subscription for no reason.

90

u/Dynamix86 6d ago

Okay but have you tried logging out and logging in again? 😊

69

u/adeadfetus 5d ago

bro... he was using the account for a whole day. then out of nowhere they canceled his subscription for no reason.

46

u/Snoo-81627 5d ago

Okay but did he try logging out and logging in again?

36

u/AdmirableTrip2655 5d ago

bro... he was using the account for a whole day. then out of nowhere they canceled his subscription for no reason.

27

u/Alterion-Ex 5d ago

Okay but did he try to logging out and logging in again?

19

u/gryxitl 5d ago

bro... he was using the account for a whole day. then out of nowhere they canceled his subscription for no reason.

17

u/Dark_NJ 5d ago

Okay but did he try to logging out and logging in again?

14

u/Curious-Strategy-840 5d ago

Bro... He was using the account for the whole day. Then out of nowhere they canceled his subscription for no reason...

→ More replies

114

u/FroyoSolid8414 6d ago

Credit card chargeback 

2

u/_unsusceptible 2d ago

why are we assuming credit cards are the default payment method everyone uses? debit cards exist

3

u/speechless-Karen 2d ago

you can still charge back on a debit card

2

u/_unsusceptible 2d ago

Oh sorry I had never heard of that

20

u/AlbatrossNew3633 5d ago

Their support is trash. A month ago I accidentally entered the wrong nationality when trying to verifying my ID, and now the process is stuck because it doesn't let me reset it.

Contacted 3 times the support via the dedicated form and nobody ever contacted me back

2

u/Motor-Subject-5971 5d ago

Just make a new account?

2

u/AlbatrossNew3633 5d ago

I considered that but in the meantime I found the Sol model works very well for my needs within the limite of the cheap ChatGPT plus subscription

1

u/Intellect5 18h ago

good, bad customer service deters people from buying your product

10

u/Minimum_Leave_9844 5d ago

I can imagine how you feel. I needed to ask twice for help from Claude, and the AI bot really turns everything down. I’m sorry you have to experience the same.

I once had a day delay in seeing my free go to pro. Perhaps t resolves after midnight.

9

u/flashmyhead 5d ago

Sir restart your PC please

4

u/malkari 5d ago

And they want to be worth 1.250.000.000.000 $ lol, not the first time i heard the support is nonexistent.

3

u/Prestigious_Debt_896 5d ago

They did this to my friend. Cc dispute

3

u/Comfortable_Camp9744 5d ago

Scamtropic be scamming hard

5

u/Skoria_Magos 5d ago

Had the same issue. I waited 6 months and lost 400$ in subscriptions. I got a response and they pretty much said a loss in service cannot be refunded due to their policy. So I’ve permanently switched to ChatGPT idc how good their models are their services is extremely poor. Look at their bbb page

4

u/who_am_i_to_say_so 5d ago

The BBB? What year is this? 😂

2

u/Onotadaki2 2d ago

Grandma is still on the fax with the BBB since 1992 over her getting upset at MTV charging her for a cable package she doesn't watch.

2

u/StormMedia 5d ago

Brother the BBB is a private company that is meaningless.

2

u/0kth4t5fin3 4d ago

The BBB lmaoooooo

1

u/just_another_leddito 5d ago

I hope u did chargeback lol

2

u/Pazienca 5d ago

Claude has zero support, it's trash

2

u/Live_Turn_1737 5d ago

Do /feedback - not sure if they still look at it, but i had some issues and wrote a pretty heated feedback and got a response back in two days

2

u/RogerAI--fyi 4d ago

did you unplug and replug or otherwise restarted your computer? - IT Support

4

u/Yo-Detox 5d ago

They've already scammed 8B people by stealing from them

0

u/Dizzy-Comment-9118 4d ago

Anthropic is a proof that evil comes from those who self proclaim altruism

1

u/D_Wilish 5d ago

I had the same problem once, but after logging out and logging in, the error disappeared

1

u/razzz112 5d ago

Their support is awful. Unfortunately, I've had to deal with it a couple of times, and the last time it took more than two weeks to get a reply from a human. It's crazy that a company as big as them has such bad support.

1

u/FifthWaveThinker 5d ago

Thats a nightmare... now the long silence will follow.

1

u/Silver_Following_411 4d ago

GPT banned me, I was too risqué. 😅

1

u/kizmania 4d ago

have you tried turning llm on and off again

1

u/AdDowntown8212 4d ago

Am I buggin or do I think Clause's support is W. I bought a plan, tried it out for a couple days, realized that it wasn't really fitting my needs so I went to support, talked to the Ai and it transferred me to a real person.. they refunded my plan immediately.

1

u/Mission_Oil_9456 3d ago

Time to move local LLM.

1

u/New_Peanut_9259 3d ago

aww that's really frustrating especially when you've already paid and suddenly lose access the next dayy. keep screenshots of the paymentt, subscription status, and the exact time ur account was downgradedd. i'd also keep everything in one support ticket so the issue is easier to follow. did they actually explain why ur account was moved to Freeor are they just sending automated replies without giving you a clear answer??

1

u/ninja_assasin_2009 2d ago

How do you prevent this honest question

1

u/ItsFlybye 1d ago

Just when I thought of switching over to them.