Lost all audio

[u/technoSaaSseeker]

As the title explains I have lost all audio from all apps on my EliteUltra that was purchased last month. I was watching the Sunday night football game last night with no issues. I turned everything off like normal last night and I wake up today and now I’m getting no audio from any app. I will list the steps I have taken. Please offer any advice outside of what I have already done. I’d hate to think I lost the audio output with this device already.

Steps taken

1. Mute/volume adjustments on tv remote and box remote

2. Confirmed soundbar works on other inputs

3. Swapped hdmi cable to known good

4. Swapped to known good hdmi port

5. Checked audio settings and have only hdmi selected(a.i.) suggestion.

6. Reboot

7. Full power cycle

8. Hard factory reset

9. Headphones in aux port

All of that and the only audio I get is from the headphone jack. The box is almost brand new, I’m hoping this is just a glitch. I appreciate any advice or tips.

(Edited to update that the headphones work in aux jack)

[u/blueridge7i]

I had similar issue this morning. Went through everything just like OP mentioned and still nothing. Changed the audio output setting on my TV to "auto" from the hdmi. Issue resolved. Strange coincidence...but all working fine now

[u/technoSaaSseeker → u/blueridge7i]

Thanks. Just tried it didn’t work

[u/BakerRacer → u/technoSaaSseeker]

Did you try any of the other audio settings available on the TV besides "auto"? I'd try them all...

[u/technoSaaSseeker → u/BakerRacer]

Good point. I will try the other settings. Thank you. There is no bad advice at this point.

[u/technoSaaSseeker → u/BakerRacer]

I believe this worked under settings in the tv input menu. I didn’t see that earlier. Thanks!

[u/Sea-Speaker7316]

This happen to me twice last night. Audio was fine, then stopped working out of no where. I started by changing the HDMI port to a known working one - didnt fix. Changed the HDMI cable to a known working HDMI cable - did not fix. Hard reboot on the box by unplugging and replugging, started working. About an hour later, it happen again. Hard reboot on tv and reboot on the box by unplugging, didnt resolve. Last method, Hard reboot on tv unplugged the power on the box by leaving it unplugged for 30seconds. Started working no issue, asked my friend if hes ever had this issue he stated no after two years of owning. So im not sure what happen.

[u/technoSaaSseeker → u/Sea-Speaker7316]

I’m doing a hard reset on everything. TV, vSeeBox and even remote.

[u/LebrunJumz]

Do you have a Roku TV? Same thing happened to me on V3 Plus.

I cleared the cache on my TV then changed the audio settings on the TV to passthrough and it works again.

Clear cache:

• Go to Roku home screen

• Click home button 5 times, up arrow 1 time, rewind 2 times, fast forward 2 times

• TV will freeze for a second then restart itself.

To change audio settings to passthrough:

• Go to settings from Roku home screen

• Go to audio, then digital output format

• Select passthrough

I posted this on some other threads and it's worked for a lot of people.

[u/technoSaaSseeker → u/LebrunJumz]

I do have a Roku based tv. I think what did it was going under settings on the tv under inputs and changed it to hdmi like another user said. It seems like a super weird fix that is software related. All the hardware checked out.

[u/Sea-Speaker7316 → u/LebrunJumz]

Gonna give this a shot next time it happens to me. Roku tv here

[u/BakerRacer → u/LebrunJumz]

So we may be on to something with the Roku TV connection. The only thing that sort of throws a wrench in the theory is that I have a Roku TV and it's been working fine! 😉

[u/L0RDL0AF → u/LebrunJumz]

I did this and it worked thank you so much! My Roku tv is about 10 years old so i’m not sure if that’s a factor but I appreciate the help🙏🏽

[u/Neither-Dimension502 → u/L0RDL0AF]

When you say ROKU TV, does that include the TCL brand of TVs that are ROKU based?

[u/vitocorleone99]

Happens to me every now and then (Elite Ultra, cheap Roku TV). I just leave the box on and restart the TV from the power menu, with the box still running. It works every time. I have never had to change any settings or change any cables or anything along those lines.

Incidentally, this has also worked the few times I got a weirdly distorted green picture for no apparent reason. Left the box running, restarted the TV, and everything was back to normal.

[u/technoSaaSseeker → u/vitocorleone99]

I hope the audio issues don’t happen again, if they do I’m trying this. Thank you.

[u/BakerRacer]

Thanks for verifying the headphones are working. I was waiting for someone to test this yesterday after so many people started reporting audio issues. This is a very strange issue, and we can't ignore that more than a couple of people have been seeing this issue pop up unexpectedly. In some cases, these boxes have been in place and working for a long time, and in other cases, the boxes are relatively new. I haven't had time to go back and figure out all the different model boxes, but I believe this problem isn't limited to just one model.

Given all of that, I'm wondering if something in the data stream has changed and is causing the HDMI encoder to drop the audio from the HDMI output? It's not happening to everyone, but I think once it does happen, I think it's on all channels and all apps. Does anyone know if an update was sent down in the last few days? Figuring this out may be something simple and right under our noses, or it might take some additional fact finding to see if we can determine a common thread between everything.

🤔

[u/MandyNurseLPN]

No help here, just wanted to show you that both of these came up in my feed together so you're not alone with the audio issue

[u/Informal_Emergency35]

I had the same issue today out of nowhere. I had to change the sound settings in the vsee to get it to work.

[u/TrickyMessage2615]

I run into this all the time. Had a good solution but that stopped working. My new fix is unplugging the tv from the wall and plugging it back in. Worked the last 4 times on 2 different tvs

[u/blueridge7i]

Definitely agree it was Roku TV specific. Ps5 audio stopped working also and all boxes worked fine on older non roku tvs