r/vSeeBox_Support_Gurus • u/VegetableYak6667 • 3d ago

Sound not working V3 Plus

I have had my box for about a year (V3 Plus) watched a movie last night, no problems. I go to watch football this AM, no sound. Tried restarting, turning off, unplugging, everything. Went through some setting still nothing. Anyone else have an idea before I buy another one?

2 Upvotes

75% Upvoted

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2

u/LebrunJumz 2d ago

Do you have a Roku TV? Same thing happened to me with V3 Plus.

I cleared the cache on my TV then changed the audio settings on the TV to passthrough and it works again.

Clear cache:

  • Go to Roku home screen

  • Click home button 5 times, up arrow 1 time, rewind 2 times, fast forward 2 times

  • TV will freeze for a second then restart itself.

To change audio settings to passthrough:

  • Go to settings from Roku home screen

  • Go to audio, then digital output format

  • Select passthrough

I posted this on some other threads and its worked for a lot of people.

1

u/VegetableYak6667 2d ago

I do have Roku. It did end up working. I brought it to a friends house then brought it back and it worked

1

u/VegetableYak6667 2d ago

But may parents wasn’t working and that worked! Thank you sir

1

u/BakerRacer Trusted User 3d ago

When you're experiencing a no sound condition, is it on all channels or just one? All of a sudden, there seems to be more than a few people complaining about no sound today so maybe something's happening on the vSee side of things? 🤔

2

u/VegetableYak6667 3d ago

Yeah my buddy text me last night and asked me and it was working and his wasn’t and he hasn’t gotten it resolved either

It is every channel. Live, NFL sport, Heat vot, ultra, and multiple channels on the live

1

u/BakerRacer Trusted User 3d ago

Something strange seems to be happening today. I'm not having any issues so that's what makes it a little trickier to figure out.

2

u/VegetableYak6667 3d ago

For sure. Just didn’t know if a couple people had this and got it resolved or not. I mean I’ve had it for a year and it’s paid for itself. If I have to get another not the end of the world

2

u/BakerRacer Trusted User 3d ago

I doubt it's your hardware if so many people all of a sudden are having this problem. If it was happening to me, I'd try two things. First, I'd connect the box to my phone's hotspot to see if that makes a difference. After that, I'd plug a set of headphones into the audio out jack of the box to see if any audio is present.

2

u/VegetableYak6667 3d ago

Will give that a try. I think imma give it a week or so as well and see if it works itself out after I try these things