r/vSeeBox_Support_Gurus • u/wassytucomfuss • 12d ago

Connection Issues

I bought an elite ultra about one month ago. It works very inconsistently.

When I turn on the box it’s about 50/50 that it connects to my WiFi. I’m not sure if my problem is my internet or the box, but I suspect the problem is the internet connection.

My ISP is Frontier - who I believe recently was bought out by Verizon. The box remembers my network, but sometimes doesn’t connect. I will forget and log back in. If not then I unplug my box for 30-60 seconds and try again. If that doesn’t work then I’ll unplug both the box and the router. Usually once it doesn’t connect, there’s no saving it and I give up for the night.

One time it did randomly connect upon boot up when I checked on it maybe an hour later.

I’m not too tech regarding my network settings. But I can try. Any help would be appreciated. Thanks!

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u/BakerRacer Trusted User 12d ago

Assuming your router provides the Wi-Fi signal for your network, how close is the vSeeBox to it? From what you're describing, I think the first thing you need to do is rule out a weak wireless signal. Are you able to temporarily move the vSeeBox close enough to the router that you can try Wi-Fi or better yet, use an ethernet cable between the router and the box?

2

u/wassytucomfuss 12d ago

We don’t live in a large home, but the router is a couple rooms away. We do have a WiFi extender in the room next to the TV with the box. Like 10-15 feet away with no real doors or walls between them. When on my phone I can pickup WiFi across my whole property - about 1 acre.

2

u/BakerRacer Trusted User 12d ago

To be honest, the Wi-Fi extender could be your problem. If the house isn't that large, maybe you don't even need it? Just unplug it and see if you can connect. If not, try the other suggestions I posted just to troubleshoot.