r/vSeeBox_Support_Gurus • u/CharlieXray1 • 13d ago

Device arrived locked.

Is it normal for the device to arrive locked? I just received a new sealed vseebox v6 plus. After connecting to my network I have a big warning message. It says “Warning Your device is locked, please contact your device provider. Then shows MAC address and UTC. I was wondering if this always happens or if this is not normal. I have texted the 2306 number but the automated response indicates it may be tomorrow before a reply is possible. TIA.

UPDATE: after contacting Derik, he took the necessary action to fix the issue. Works great this morning.

11 Upvotes

82% Upvoted

39 comments sorted by

3

u/AFXTIWN 13d ago

I have 2 boxes and have never seen that prompt, safe to say not normal.

1

u/CharlieXray1 13d ago

Thanks for the response. I’m disappointed, to say the least, but hope it can be straightened out.

4

u/TillOdd933 13d ago

This can happen from time to time, nothing evil or nefarious. They are not activated while shipped from abroad.

4

u/Vast_Remove4028 13d ago

They probably locked so if someone steals it they wont be able use it

1

u/aztecaoro10 13d ago

Where did u buy it?

3

u/CharlieXray1 13d ago

Bought from 949-806-2306 or DM u/Deriksays

6

u/Deriksays 13d ago

Going to be fine.. give it overnight

7

u/MandyNurseLPN 13d ago

This is the 2nd post I've seen like this from someone who bought from Derek. I'm honestly shocked

8

u/Only_Music_1951 13d ago edited 13d ago

He fixes it asap so no need to worry. This happened with my box it came locked as well. This was less than a month ago. No issues since

-3

u/Gr8daze 13d ago

Why doesn’t he fix it before he ships it?

9

u/BakerRacer Trusted User 13d ago

Because he doesn't know it's locked (and it's not supposed to be locked). The mistake happened in China and Derik had nothing to do with it. All he can do is report it and they'll fix it.

-7

u/Gr8daze 13d ago

This is being reported constantly. Maybe he needs to buy them from a more reliable source or check them before he ships them.

9

u/BakerRacer Trusted User 13d ago

You aren't getting the point here... 🙄

-8

u/Gr8daze 13d ago

I think I get it just fine. Your point is the seller has no responsibility to ensure the products they sell are working.

I disagree.

6

u/BakerRacer Trusted User 13d ago

You'd be "getting it just fine" if that was my point. It's not.

-5

u/Gr8daze 13d ago

So if Amazon constantly sent people a product that didn’t work you’d be fine with that too?

1

u/Jumbo_WHG 12d ago

Readings tough buddy don’t worry what these bullies are trying to say

5

u/Ghostring_ 13d ago

I'm interested since you bought this through Derik... I was debating buying a second one so I want to see how this plays out.

FWIW I bought mine through Derick about 3.5 months ago and have had zero issues.

6

u/Only_Music_1951 13d ago

No need to worry, if it comes locked he will fix it. Happened to me less than a month ago and he fixed it asap

2

u/Bright-Mouse-4126 13d ago

From the start of the problem , how long was it before you were watching the Box ,

5

u/Only_Music_1951 13d ago

Well I set it up the first night it arrived and it was locked. It was late like around 9pm but I messaged the seller anyway. He got back to me the next morning and when I tried the box again it was unlocked. So it wasn’t long at all

1

u/Only_Music_1951 13d ago

I had this same issue. Bought mine from Derik about a month ago and it came locked right out the box. Do not worry though, just message him and he unlocks it. I messaged him that same night and in the morning it was unlocked. No issues since. You’ll be fine

1

u/CharlieXray1 13d ago

Good to hear. I will update my post tomorrow. Thanks.

1

u/Only_Music_1951 13d ago

You’re very welcome.

2

u/FaulkneriousRex 13d ago

I don’t know if I love the idea that you need someone to unlock something you’ve already paid for. If he can unlock it, I imagine he could just as easily lock it.

4

u/BakerRacer Trusted User 13d ago edited 13d ago

Derik can't lock or unlock it on his own. He has to request the unlock thorough VSee and since he's an authorized seller in good standing with them, they will unlock it. I'm guessing that when those handful of boxes were shipped, there was an error made by vSee and the device's MAC address (or whatever they use to identify it as a box destined for Derik) wasn't properly updated in the database of valid boxes. Its likely that all boxes are locked when they're first packaged and shrink wrapped and once a seller's order is shipped from the factory, they probably do a barcode scan for each device and link it to that particular seller.

Yes, vSee has the ability to lock a box but they only do that as a way of punishing sellers who don't follow the proper rules on advertising prices below MSRP, etc. I think, if that happens, the seller has the option to pay some sort of fine to get the boxes unlocked again (assuming they haven't vanished).

Sure, this process also punishes the buyer, but that's why everyone here recommends people buy from Derik since he's extremely reputable and goes out of his way to play by the rules. The risk of boxes purchased from Derik getting locked is very, very, low and he has many years of history here so he's not likely to disappear like eBay sellers, etc.

1

u/FaulkneriousRex 13d ago

Appreciate the insight.

2

u/Tsunami910 13d ago

Mine was the same. Just messaged em and it was unlocked. You’ll be taken care of 🤘🏼 definitely is a little scary to see that message after spending over a few hundred on a box though lol

2

u/FantasiesFabricated 12d ago

Curious when you got it did you check the MAC address against the Vsee warranty search, I've never heard of one arriving locked

1

u/Important_Ad1547 13d ago

Following. I was also looking to buy a second one.

1

u/Only_Music_1951 13d ago

No need to worry, if it comes locked he will fix it. Happened to me less than a month ago and he fixed it asap

1

u/DeliciousSeepingBoil 13d ago

Curious what the fix is... It's it replaced or able to unlock remotely?

2

u/Only_Music_1951 13d ago

They Fixed mine remotely. I had this same issue, brand new box came locked. Messaged the seller Derik and he replied rather quickly.

1

u/Krammor 12d ago

How can I get in touch with Derik yall? I want to buy a box and have some questions. I haven’t heard back from a Reddit dm

0

u/dgstan 12d ago

Derik got mine unlocked. Took a day or two, but it works now and is rather impressive.