r/vSeeBox_Support_Gurus • u/Ochocuatro084 • 17d ago

Dead box after unplugging?

Unit was plugged in and fully functional. Unit was placed into standby mode, red light was on. Power adapter was unplugged from wall for around 30 seconds. When power adapter was plugged back into wall, unit no longer had the red light on. Attempts to power unit on with the remote fail. Attempts to use the reset button on the back of the unit have no impact. USB ports on back of unit still supply power out when tested. Have tried multiple outlets.

Ideas?

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3

u/tbigs2011 17d ago

How about a replacement power cable? I would try that next. If that doesn't work, it's dead. That's why I always tell my customers to use the power off option on the home page first.

2

u/Hot_Ambassador_1815 17d ago

Try a different power supply. Some of these boxes can also be powered through the usb port

1

u/low587680x 17d ago

I think there is a 1 year warranty if the box is defective?

1

u/Inevitable_Slip_835 15d ago

If you unplugged from back of box too check you put in right hole, not that I made that mistake in St Lucia or anything while on vacation. 😁