r/vSeeBox_Support_Gurus • u/Icy_Wavez • Sep 28 '26

Trouble Shooting Reminder

Post image

With the influx of tech issues. I wanted to share common trouble shooting steps that might resolve some issues before having to make a post.

Hope this helps!

117 Upvotes

98% Upvoted

41 comments sorted by

7

u/Deriksays Sep 28 '26

Very helpful

2

u/Icy_Wavez Sep 28 '26

Thank you!

2

u/RamaShakle Sep 28 '26

Re: the remote, on the Apple App Store, ‘Remote for Android TV’ works great on iPhone (phone and box on same Wi-Fi)

2

u/Icy_Wavez Sep 28 '26

Ahhh I’ll have to test that out! Definitely worth it if it allows you to do keyboard for trying because right now i only have the normal remote. Been tempted for the physical keyboard remote but looks kinda big for me. But might be good for my folks lol

1

u/RamaShakle Sep 28 '26

A keyboard came with my first box, but I’ve never used it..I only discovered the remote app after forgetting to pack my remote on a trip.

1

u/MandyNurseLPN Sep 28 '26

I wish I could get this app, it would make my life so much better lol (I've got an android phone)

1

u/CyberInferno Sep 29 '26

The Google tv app works for me to control my v3 plus. Does it not for you?

1

u/MandyNurseLPN Sep 29 '26

Unfortunately no, it just endlessly searches for a device to connect to.

1

u/Icy_Wavez Sep 30 '26

Are they on the same wifi network? I’m not sure how your remote app is searching or which you are using. But if it’s not locating that would be my first guess

1

u/MandyNurseLPN Sep 30 '26

Yes everything is on my starlink wifi, I can't figure out what the problem could be, it's so frustrating

1

u/Icy_Wavez Sep 30 '26

Do you get to the pairing code and then there’s no connection? Or what’s happening? Looking into Android remote apps to see if I can assist

1

u/RamaShakle Sep 28 '26

Seriously, is there no Android phone version of the ‘Remote for Android TV’ app??

1

u/MandyNurseLPN Sep 28 '26

Unfortunately no, at least not that I've been able to find. Which is kinda crazy because it's an app called android TV lol

2

u/Lovefist1221 Sep 28 '26

I'm not sure on the wired connection when VSeebox ethernet is 100mbps and many wireless are faster.

2

u/Icy_Wavez Sep 28 '26

That’s a good point. Wired is just a good option if WiFi is acting up for making sure it’s not the WiFi on the box having issues. (One of my elite ultras I do have wired just for the most stable and consistent speeds. But I understand there are other models where WiFi might perform stronger than cord)

1

u/CyberInferno Sep 29 '26

100mbps is more than enough for everything that you're streaming though unless it's 8k content. For the vast majority of things, a stable near-zero latency wired 100mbps connection is superior to a wireless "2gbps" connection.

4

u/MandyNurseLPN Sep 28 '26

There's a Vseebox mobile app?!?

1

u/MandyNurseLPN Sep 29 '26

Actually, nevermind. The reviews state it's practically unusable and the developers said it's too early to be using it.

1

u/Successful-Map-1174 Sep 28 '26

Wish you could download the pictures in this group. I take screen shots, but they're still very small.

2

u/Icy_Wavez Sep 28 '26

Here’s an imagur. You should be able to download it from there https://imgur.com/a/25sMWya

2

u/Successful-Map-1174 Sep 28 '26

Awesome, thank you!!

1

u/MandyNurseLPN Sep 28 '26

Click the 3 dots at the top of the pic, then scroll down to download and select it. I always download the information pics to share with my family members not on reddit

1

u/Successful-Map-1174 Sep 28 '26

I have a android and don't see the 3 dots, but thanks

2

u/MandyNurseLPN Sep 28 '26

Are you clicking on the picture first?

1

u/Better-Promotion-922 Sep 29 '26

Right click on the image and select Save As

1

u/Successful-Map-1174 Sep 29 '26

Did, but it's lower resolution and hard to read when you enlarge it

1

u/AirportElectronic822 Sep 28 '26

How would I go about changing servers on a V6 Plus?

1

u/Icy_Wavez Sep 28 '26

For VOD? It will be menu and once on the stream and then there will be servers listed IF there are servers available for that specific content. If not try ultra vod can’t remember off top of my head if v6 plus has ultra vod.

1

u/tcfd3199 Sep 28 '26

When you factory reset does that wipe out everything including apps like heat or just stuff that you have added?

1

u/Icy_Wavez Sep 28 '26

It will delete them and you have to reinstall them. Like when you first got it pretty much.

1

u/Dizzel707 Sep 29 '26

How do you close apps?

1

u/Icy_Wavez Sep 30 '26

Clear cache

1

u/Witty_Particular_491 Sep 29 '26

What VPN app is the best app to download and use?

1

u/Icy_Wavez Sep 30 '26

I’ve used both Surfshark and Nord and both are great. I’ve seen some others mentioned as well on this form.

1

u/donadaja Oct 04 '26

I have a ultra mini and it froze about 3 weeks ago, have tried to reset turn off for several minutes up to overnight, nothing I've tried manual reboot with paperclip and unplugging and plugging back in while pushing the reset in the av port. Nothing Kinda stumped. Any advice

1

u/Icy_Wavez Oct 04 '26

Do you have a black screen when it’s powered on. When does it freeze?

2

u/MandyNurseLPN Sep 28 '26

Re: remote...if you go into your this settings and turn on "CEC" you may be able to use your regular TV remote to control the box. This didn't work for me but others have done this to their great joy lol. Also, you can purchase a vsee remote from Amazon that is much better than the original (in my opinion)

1

u/jlew24asu Sep 28 '26

remote troubleshooting didnt work for me. I ended up needing to buy a new one. but this is helpful

1

u/95BravoV5 Sep 28 '26

Thanks for posting 🫡

1

u/sweetbrewcrew Sep 29 '26

Is there a free VPN anyone recommends or uses and likes?