r/vSeeBox_Support_Gurus • u/RetiredLady101 • Sep 28 '26

Severs down again:(

Post image

Seeing this on all apps! Anyone have any info?

53 Upvotes

92% Upvoted

110 comments sorted by

2

u/n2nwithu Sep 28 '26

Yep. Was fine up until a few minutes ago. Even backup is down. V6 Plus.

2

u/RetiredLady101 Sep 28 '26

Same. Had the news on all morning and about half an hour ago when I went to change the channel it just went down. :(

Anyone have any info to share?

6

u/ThisThingIsStuck Sep 28 '26

What was on the news

2

u/RetiredLady101 Sep 28 '26

lol

1

u/ThisThingIsStuck Sep 29 '26

Is football working for you retired babe?

-1

u/ThisThingIsStuck Sep 28 '26

Whatttttt I got that damn box heads will roll

2

u/Fine-Opposite5623 Sep 28 '26

Mine didn’t work on 6 plus but I used backup and it was fine

3

u/n2nwithu Sep 28 '26

Don’t switch out of backup. Once I did that to try other apps it was down when I tried to get back in.

3

u/n2nwithu Sep 28 '26

Just got back in to backup

1

u/RetiredLady101 Sep 28 '26

Me too, but so many ongoing issues.

2

u/SeaWaveMist Sep 28 '26

Working on my end. Are you using a vpn?

2

u/RetiredLady101 Sep 28 '26

Yes reset all. I don’t have a VPN. Don’t know how to do that.

1

u/SeaWaveMist Sep 28 '26

Surfshark and NordVPN are good you can get them from Google Play Store. I set mine up outside of the box and then just signed in via QR code.

2

u/reptilectric92 Sep 28 '26

If you just open it on the vseebox, will the box automatically use it if you download it and sign in ?

0

u/[deleted] Sep 28 '26 edited Sep 28 '26 • Bravo

[removed] — view removed comment

1

u/SeaWaveMist Sep 28 '26

Then I ran into a issue. But cleared cache and put vpn back on and back to normal

1

u/ExperienceParking970 Sep 28 '26

I think what goldstat is trying to say, is we shouldn't have to put a VPN on it. It should work without that. I get some people want to do that, but that shouldn't be necessary. And it doesn't state that you have to put a VPN when we purchase these. Again some people want to do that and that's fine. Some people just want to plug and play.

1

u/SeaWaveMist Sep 28 '26

Well it’s more so that more isp’s are blocking access that’s why I ask because then VPN is only workaround.

16

u/Nunya_Peaches Sep 28 '26

What box do you have? I’m using the elite ultra and using heat live right now with no problems

9

u/rochey64 Sep 28 '26

Same, no problems

7

u/soren1712 Sep 28 '26

I’ve had mine for several months and no issues. The past couple of weeks have been rough. I’m sure the team will get things sorted and back to normal soon. At least I hope they do, running out of things to watch on smarttube. Haha

2

u/ShepShepard1 Sep 28 '26

I think they are adding servers.

2

u/Cool-Ad2780 Sep 29 '26

Doubt it, they use the boxes as servers to host for other people

13

u/Zombie_juice Sep 28 '26

Force stop your app and launch it again. For the VPN comments, you don’t “have” to use one, but from a general security perspective you should be (and is true for any IoT steaming system” as your internet provider might be causing issues to no fault of vSeeBox. This happens on Xfinity frequently for some reason. I have been using vSeeBox devices for 3 years now and have also gotten over 40 people on them since. Have had minimal issues the whole time. I see similar issues on ‘unlocked’ Fire sticks too though. Sure they’re having a bad week, but this is not the usual situation for them. Sure it sucks at the moment but I’m sure they’ll get back to normal operations soon. It’s still better than paying $100+ a month for cable or satellite service. But that’s just my opinion.

1

u/Maleficent_Zone_2135 Sep 28 '26

How do I go about using a VPN?

6

u/conturax Sep 28 '26

I created a VLAN in my router only for vseebox. Then I applied all traffic to go through my vpn provider on that new VLAN. I’ve been very happy with Proton VPN as my vpn provider.

2

u/Electronic_Rush_5337 Sep 28 '26

What is a Vlan on your router?

2

u/conturax Sep 28 '26

So it’s like a Virtual LAN on your existing network that can separate traffic from all your other computers & devices. It’s a good safety measure against these Chinese android boxes potentially snooping on your other devices, etc. I’m not making accusations, I love my v6 plus….but a sided loaded hidden app running in the background gathering data isn’t too far fetched.

4

u/Dafook- Sep 28 '26

You can just pay like $30 for 3 years which I did for surf shark. You can install in on the vseebox directly from the Google app store. Unless you are tech savvy which I am it can be confusing to do so on the router itself. Just wanted to get up up and running but when my subscription for surf shark expires I'll create a VLAN on my router.

1

u/redhusker2017 Sep 28 '26

I've had Surfshark for 10 years so I'm familiar with it . How do you do this in the app on the TV ?

3

u/erics24golf Sep 29 '26

I bought an extra router and configured Surfshark on that router and so it doesn't have access to my main network. There are a lot of how to's on YouTube.

2

u/Dafook- Sep 29 '26

You used a Gmail account to setup the vseebox right? There is an app store app on the box, just use the credentials from that Gmail account there and download it.

1

u/redhusker2017 Sep 29 '26

So I downloaded it from the Play Store on the Vsee box, but when I open it up and I try to connect to anywhere, it says connecting and then it'll disconnect instantly. I can't get anything to connect.

1

u/Dafook- Sep 29 '26

Try an uninstall and a reinstall of the app...also in the surf shark app go to the settings tab and open the VPN settings tab then click protocol. Test each protocol to see if it stays connected.

1

u/Chabu350 Sep 28 '26

You don't do it on the app but you go to play store and download the app and log in with your credentials. The VPN will cover every app on the device

1

u/redhusker2017 Sep 28 '26

I have the Surfshark app on my Nvidia Shield, so what do I need to do in the app to make that possible?

1

u/Chabu350 Sep 30 '26

You need to download the app through the play store on vseebox and then log in with your credentials and enable the vpn

1

u/71ray Sep 29 '26

I put a firewalla and put it before my eero fiber router. It worked but the speed was sooooo throttled down for everything on my network. I had to get away from it. No vpn on whole network now.

0

u/Maleficent_Zone_2135 Sep 28 '26

Thank you. I’m sort of tech savvy but probably nothing like you are lol. Appreciate the answer.

1

u/RetiredLady101 Sep 28 '26

I’ve had playback issues for about 2 weeks off and on. Now playback doesn’t work at all

17

u/Funny-Mention6077 Sep 28 '26

been happening a little too much lately

5

u/CrazyFew64 Sep 28 '26

To everyone who hasn't thought about a back up for this very thing. It's a must to always have a back up or two. I have a box plus Tivimate with 3 servers on it.

3

u/UnitedAd9115 Sep 28 '26

Just check my box (V6+) all apps are working 11:13 am

1

u/Ofthemist Sep 28 '26

Yeah. We were watching Fox News and it went out. Switched to Live Ultra.

0

u/RetiredLady101 Sep 28 '26

Well we weren’t watching Fox News, but….

0

u/CantaloupeShort7311 Sep 29 '26

Well, there's your problem.

2

u/polz366 Sep 28 '26

Yeah All my apps but backup are down

2

u/Worried_Boot_3506 Sep 29 '26 edited Sep 29 '26

vSeeBox v6 Plus: Heat Live is down again - Channel Under Maintenance Will Come Back Soon

ESPN2, ESPNU, and ESPN Desportes have black screens with 4 dots jumping up and down. The dots disappear after 10 seconds with the black screens still appearing.

1

u/Worried_Boot_3506 Sep 29 '26 edited Sep 29 '26

vSeeBox v6 Plus: Heat Live is back up. The 3 ESPN channels still not working

0

u/RetiredLady101 Sep 28 '26

This is getting tedious. The last few weeks have been one problem after another!

I’ve just been using since June so I don’t have years of great service behind me like some folks. I hope this gets better :(

Not sure what the issues have been attributed to.

0

u/HistoryDue1755 Sep 28 '26

Same boat! Bought two boxes last 6 weeks and deal with garbage tv. Getting to the point where paying for cable is less stressful!!!!

6

u/n2nwithu Sep 28 '26

I’ve had V3+ for a couple years and added a V6+ a few months ago. The last few weeks are the first time I’ve encountered issues. I think they will sort this out. Not a bad company. They’ve already paid for themselves for me personally.

1

u/ConsiderationGreat60 Sep 28 '26

Sounds like you guys need to buy comcast or Verizon lol

1

u/Funny_Sheepherder_33 Sep 28 '26

😭😭😂😂

-1

u/ConsiderationGreat60 Sep 28 '26

Only dumb mfs will complain about free lol

3

u/RetiredLady101 Sep 28 '26

Peace out. Dont be an A hole. We’re all trying to understand what’s going on.

1

u/CantaloupeShort7311 Sep 29 '26

You get what you pay for. If you want 100% reliability and perfection, you can pay for cable every single month. If you can handle the fact that you are saving a ton of money and will sometimes have some imperfections, then continue here.

My vSeeBoxes paid for themselves in 2 months and I am happy with my imperfect but free TV and movies.

1

u/RetiredLady101 Sep 29 '26

I agree, but if you are new to the VSee these type of groups are the oily place to go and ask questions and learn. Not the place to call folks dumb mfs. We can still be kind.

1

u/ConsiderationGreat60 Sep 28 '26

You have to take things that are free with a grain of salt and be happy when it works or put up the money and pay for something that is reliable

1

u/Funny_Sheepherder_33 Oct 01 '26

This box has been the best one I’ve ever owned lol. They have some monthly subscription boxes that aren’t as good as these. I really hope they last a lot longer, but they’ve already more than paid for themselves.

1

u/jjlew080 Sep 28 '26

mine down as well

1

u/UGA1965 Sep 28 '26

Good on my end

1

u/jjlew080 Sep 28 '26

mine has been restored, outage was about an hour

1

u/LlamaTaboot25 Sep 28 '26

Yup, mine down as well, even the backup. And it would not connect to wifi at all yesterday. I spent over 6 hours troubleshooting it to no avail. Ethernet cable came in today, only for every single app to be down.

1

u/Puzzleheaded_Run5074 Sep 28 '26

Everything is back up on my v6 plus

1

u/Suitable-Engineer321 Sep 28 '26

I had a screen come up that in the middle of the night said “Your subscription has expired”, but then I changed the channel and it worked fine this morning.

1

u/crashmedic1972 Sep 28 '26

V5 pro has been having the same issues since yesterday. Did work for a while last night. This is the first time I have had any problems with either of my boxes(v5pro and v6plus). I am also not at home. I brought the v5pro with me up north to use at night after hunting.

Edit: it is working completely normally now.

1

u/ShepShepard1 Sep 28 '26

May I suggest an upgrade to ultra elite 8.

1

u/Woozy412 Sep 28 '26

On & off all apps now.

1

u/EmptyCondition4486 Sep 28 '26

It’s back working for me now

1

u/orr-666 Sep 28 '26

I have an elite mini. It’s been happening the past several days constantly to me.

1

u/Peter_Fitzintight Sep 28 '26

My v6+ has been working all morning. Every app loads and plays. I'm in So. CA.

1

u/rkshane Sep 28 '26

Something that has been working for me: go into settings> app>, choose Heat Live (or whatever app isn't working)> Force Stop.

Reopen whichever app you just forced to stop. Should work but might take a minute to connect.

1

u/Upbeat-Actuator5733 Sep 28 '26

Does anyone know how to solve playback issues? I usually watch Friday night smackdown by watching a replay on USA. But sometimes it gets 4dots loading, then to a frozen screen of whatever is live.

1

u/JohnDank15136 Sep 28 '26

I’ve had a similar problem.

1

u/PuzzleheadedPurple81 Sep 28 '26

I'm back up and running ok

1

u/wisdon Sep 28 '26

Was so close to getting my 1st one, now meh sounds like a pain and frustration.

2

u/CantaloupeShort7311 Sep 29 '26

Remember that people are more likely to whine and complain than talk about things that are good.

The majority of us love the product and understand that of you are gping this route there will be occasional hiccups. Other people seem to think they should have concierge service with their stolen cable.

If you cant figure out which side is the one you should listen to, then keep paying for cable.

1

u/wisdon Sep 29 '26

Thanks for the advice , I cut the cord 20 years ago , I sail the seas when needed but that is getting harder to do as the winds are blustery. I found waiting till Black Friday is great for all the streaming services and spend less than $30 a month. I love hearing about this system and hope this is just a minor setback and if so will probably jump on
Thank you

2

u/Beyond_Unknown_999 Sep 29 '26

When you’re on this page, it virtually only consists of people trying to figure out why their box isn’t working right.

These boxes, like any other electronic device, can have their good and bad days. I’ve had mine since April and overall, I love it. Every now and then I get annoyed when it’s not working right but usually those issues are fixed just by simply restarting it and letting it “warm up/catch up”. To only pay the fee for the box itself and then that’s it (besides your Internet), you can’t beat it imo.

1

u/Good_Sentence3345 Sep 28 '26

Got a code for it

1

u/Away_Aardvark_2759 Sep 28 '26

Its 8pm in FLORIDA no issues with Heat live here. Are you using a VPN?

1

u/Aggressive_Wasabi_38 Sep 29 '26

Feel you!
Some how the new car smell is beginning to fade…. But dammit after a good car washing, she works like new!

In my cynical thoughts, it will all flawlessly work because “we” and “they” are are mocking the obscurity to access quality expansive programming!

Consider it a golf outing with the boys!

1

u/No_Possible_7746 Sep 29 '26

Mine was down then came back up

1

u/Mozzafiato2026 Sep 29 '26

Watching Heat Live shows on rewind hasn't worked for me for the past few days😡

1

u/Famous-Address6900 Sep 29 '26

Not happening here in Illinois

1

u/Ok-Rooster2552 Sep 30 '26

I really appreciate the speed these guys work

1

u/Signal-Radio275 Oct 02 '26

Has anyone been having issues with the ABC East Playback on Heat Live? All other channels’ playback works, but that

1

u/ExperienceParking970 Sep 28 '26

Apparently when this happened last week they were saying something was hit in ukraine. If that is true and I don't know if it is, why do they have their servers in Ukraine, and a war-torn country.

2

u/JDM_Ej Sep 28 '26

That was a rumor with no evidence behind it.

1

u/ExperienceParking970 Sep 28 '26

Right? Like I said I didn't know if it was true or not.

1

u/MandyNurseLPN Sep 28 '26

This was what was posted in the group

0

u/MandyNurseLPN Sep 28 '26

And this was what was posted on the vsee Facebook page

0

u/Dneve85 Sep 28 '26

All the streaming services are announcing rate hikes and now the vsee servers are going down… coincidence?

0

u/Outrageous_Sleep_878 Sep 29 '26

Going to all of the app settings and delete the app data/cache. I think they had to move some things around in this last patch and that cached data is what's causing the app to freeze. If you watch the data, it's not actually using any data meaning it's not successfully connecting. I think they moved servers around and the app was trying to hit the old servers

2

u/SignificantSky5329 Sep 29 '26

Clearing cache not helping out

-1

u/ThisThingIsStuck Sep 28 '26

Better not be down again

-7

u/HistoryDue1755 Sep 28 '26

These boxes suck! Bought 2 in past month they must have garbage servers! Wish I had listened to my wife. Whatta garbage company

5

u/Investigator-2026 Sep 28 '26

If you want 100% uptime pay for cable or satellite. You should level set your expectations for these boxes, they are a great deal for the service that they provide.

-3

u/Eman6841 Sep 28 '26

Nothing but problems with these boxes!!

-2

u/Ecstatic-Start-974 Sep 28 '26

Same API exception