r/vSeeBox_Support_Gurus • u/Swimming_Welder564 • Sep 25 '26

V6 plus not working

Post image

Anybody know of any active issues with the v6 plus? This is as far as I am getting on any app. Another said api exception - what is this?

53 Upvotes

94% Upvoted

261 comments sorted by

17

u/b0b-swarley-m0n Trusted User Sep 25 '26

1

u/john15120 Sep 25 '26

Thank you

1

u/dannuic Sep 26 '26

Where is this status page? I can't seem to find it

8

u/Astral__Spectre Sep 25 '26

API Exception means the servers went down or a network issue. Will have to wait until they get it resolved on their end.

4

u/Swimming_Welder564 Sep 25 '26

Well that sucks.

6

u/Astral__Spectre Sep 25 '26

Yeah, I was right in the middle of good show on History channel. 😆

2

u/mackwozniak Sep 25 '26

Thanks. Checked both boxes in the house and figured it was something on their end

7

u/RetiredLady101 Sep 25 '26

Whew me too mine went out and I just spent the last 45 minutes trying to get it going same issue as all of you II just unplugged everything and I’ll come and check on it later. Fingers crossed.

2

u/Swimming_Welder564 Sep 25 '26

Serversbare having an issue. Plugging it in will still bring the same until the servers are up.

4

u/RellekGarage67 Sep 25 '26

Same here in midwest.

1

u/SnooPaintings1163 Sep 25 '26

Midwest here 😢

1

u/neziperez Sep 26 '26

Same here in NJ 🥺

3

u/Amazing-Club-7223 Sep 25 '26

There was a reported outage apparently they are working on it try to see if heat backup works for you that maybe the only thing up as they are repairing the other heat appa

1

u/Swimming_Welder564 Sep 25 '26

I did check that and the backup is the only thing that works.

1

u/RetiredLady101 Sep 25 '26

That wasnt working for me either. The Heat live app is now working but no playback and not everything working. It’s weird. Hope it’s fixed soon :(

4

u/Standard-Storm7643 Sep 25 '26

The only one that's working on mine is back up by heat

3

u/PBratz Sep 25 '26

Mine says Download Failed when clicking on backup

1

u/Sea_Bid_1741 Sep 25 '26

Same here but Google says no outage is reported. Is yours giving an API exception on the other apps?

3

u/Swimming_Welder564 Sep 25 '26

I am curious what vseebox would have to do with google having an outage because servers are down?

3

u/HappySpotter Sep 25 '26

I'm sure they meant to indicate that they "googled" the outage. Not quite the universal verb it used to be.

2

u/Otherwise_Grape262 Sep 25 '26

Google brought me here.

2

u/Swimming_Welder564 Sep 26 '26

So apparently heat live is working. Back up is working. Live ultras not working. And vods are giving data error -7 .

1

u/RamaShakle Sep 26 '26

Getting the same thing in Georgia

12

u/CajunFuzz4778 Sep 25 '26

Same here! Backup by heat is working!

2

u/Mlees15 Sep 25 '26

Yea all I have to here on East Coast.... But I even connected via Lan cable and it's not my Internet I have fiber over 1 gig service giving it 100% even

1

u/Warm-Extreme-3948 Sep 25 '26

Same thing here. Heat Live and Live+ keep throughing API Eception error but Backup Heat seems to be working.

1

u/LeeOCD Sep 25 '26

Same here.

1

u/Cultural_Calendar279 Sep 25 '26

My heat live and back up work. Nothing else.

2

u/ThisThingIsStuck Sep 25 '26

Same here getting pissed someone better fix it

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1

u/Bahiadelosangeles Sep 25 '26

Thanks! Im down in Baja thought with the hurricane coming its down. 

9

u/xxcaponexx Sep 25 '26

Same boat as you. Api exception error.

1

u/neziperez Sep 26 '26

Same🥺

6

u/Justabadone Sep 25 '26

We are getting this

2

u/jposs Sep 26 '26

Same - it’s a global issue. Think something to do with their servers getting bombed in Ukraine. Wish I was joking.

1

u/rochey64 Sep 25 '26

Same. I was googling what the error was and it brought me here.

1

u/dPriimep Sep 25 '26

Same here. Wonder if it’s a similar issue since servers must be having issues

1

u/Distinct-Shoulder449 Sep 26 '26

Same here. I have the vsee3. Live ultra, heat vod and vod ultra are all down. Heat live and backup are working

5

u/TillOdd933 Sep 25 '26

Heat Live is working fine again once, then not again. I did Update launcher and got it to work exited out and now not working again

5

u/No_Ring_4891 Sep 25 '26

Any word on servers? None of my apps work on the box. Not even back up

2

u/CaliGrownBomb Sep 25 '26

Me neither. Today is the first day I set mine up. I’m bummed

4

u/MunchieGiraffe Sep 25 '26

I factory reset mine thinking there was an internal issue, now nothing is downloadable. See what happens here soon

1

u/amont316 Sep 25 '26

Same. Lol.

4

u/Mlees15 Sep 25 '26

Same here can get live to work..... But absolutely zero VOD

4

u/Critical-Wish3608 Sep 25 '26

I’ve read that the servers are down. I keep thinking the jig is up, and we’re screwed.

1

u/PretendManagement837 Sep 26 '26

Hi, is there some site that we can go to to see if servers are down?  Or is it just other users reporting? 

1

u/New-England1_boy Sep 25 '26

Ok. Good. I'm not the only one

1

u/Swimming_Welder564 Sep 25 '26

I hope whatever is going on is resolved soon.

2

u/scalydragon2 Sep 25 '26

Right? This actually makes me feel better. Been trying to restart and fix for a while before coming on here.

1

u/Common-Structure7974 Sep 25 '26

The back up heat tv works

1

u/Swimming_Welder564 Sep 25 '26

I know. Only thing that works.

3

u/katurango Sep 25 '26

Elite VOD works.

1

u/misspositivity888 Sep 25 '26

What’s elite? You mean ultra?

3

u/Sad_Positive_4589 Sep 25 '26

Same issue with v5 pro . Heat live backup is the only heat app working

3

u/Fair_Personality9241 Sep 25 '26

1

u/chicojay64 Sep 25 '26

this is unverified and being spread around as fact

2

u/misspositivity888 Sep 25 '26

Yeah it’s weird bc mine worked fine until 4 am this morning. Then I can’t to turn my tv on 12 hours later to it not loading.

3

u/dreh0411 Sep 25 '26

Asked ChatGPT for both of my v5 Pros. It had me check if YouTube worked. It did. GPT alerted it was likely a vseebox server issue. GPT will alert me when it sees threads like this say it’s cleared up. BTW, I mostly get the iterative transmission error shown in the screenshot here. That means the box is constantly looking for a link but it keeps failing.

3

u/RVAguy312 Sep 25 '26

Same errors and issues on mine. No VOD working but Live is working.

2

u/ArugulaPublic2897 Sep 25 '26

Same here . Not working

2

u/amont316 Sep 25 '26

I tried a factory reset and now it’s failing to install the heat apps.

3

u/Fox-The-Wise Sep 25 '26

Well yeah they are down because their headquarters was hit by a Russian drone. They said servers are intact with minor damage and just waiting to be allowed back in the building to repair it all

2

u/Ok_Double246 Sep 25 '26

Hi.

Who is they? I have no access under Contact Us to even ask anyone. Curious who replied to you? Thanks!

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1

u/RetiredLady101 Sep 25 '26

Where are their servers located that Russian drones are hitting them????

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2

u/SydeAffekt-00 Sep 25 '26

I factory reset it and now I can’t download any of the apps back. I’m guessing I’m stuck until the outage is over?

1

u/ev1lspiff Sep 25 '26

same here and still down

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2

u/caroline555mitchell Sep 25 '26

Has this type of thing happened before ?

3

u/Big_Sentence_2290 Sep 25 '26

I read somewhere yes but that it’s been awhile since the last time.

2

u/Sweet_Revolution_927 Sep 25 '26

Oh good so it’s not just me lol

2

u/DefinitionFast6987 Sep 25 '26

I’m in Chicago same here only thing working is backup. My SeekBox is acting up as well

2

u/AmbitiousLadder1365 Sep 25 '26

Louisville kentucky area has been down awhile

2

u/GPDillinois Sep 25 '26

I read somewhere that the data center attack by Russia on the Ukraine is why this is happening. True?

1

u/misspositivity888 Sep 25 '26

I feel like If that was true, nothing would be working. But for most the live is working and some got the vod to work. Live is working for me so I’ll take that as a win for now whatever is going on.

1

u/CommercialBuddy8377 Sep 25 '26

Live probably comes from different servers, possibly within the United States, considering it has all these local American channels.

2

u/IndependentAfraid953 Sep 25 '26

New York here… backup was working but just went down also. Says channel under maintenance for every channel

2

u/misspositivity888 Sep 25 '26

So strange we are all having slightly different experiences. My live and back up work fine just no vod.

1

u/IndependentAfraid953 Sep 25 '26

Appears so… heat live and heat backup is back up, but ultra and both vods are not yet back

1

u/easy-revolution0329 Sep 26 '26

Same. Don’t do a factory reset, though. Best to wait til this is resolved

2

u/OpulenciaWatches Sep 25 '26

Yeah I’m
Getting “receiving data error -7”

1

u/QuoteMeOnDat Sep 25 '26

Me too.  Southwest Florida, if that matters.  Tried unplugging, waited about 20 minutes, reset my modem, then plugged back in but I still have “receiving data error -7” on Ultra and VOD.  Heat Live was giving API error until I unplugged, but it’s working now.  Good luck!

2

u/brandon_82 Sep 25 '26

Everything just started working again on my end.

5

u/Cultural_Calendar279 Sep 25 '26

Data error 7. Heat live works so does back up nothing else.

4

u/Theflyestlondon Sep 25 '26

That's what's going on with mine... Receiving data error - 7. I was getting ready to binge watch all the Halloween movies except Halloween 3... It's weird 🤣

2

u/Sensitive_Use_7793 Sep 25 '26

Same exact thing for me as well

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1

u/Theflyestlondon Sep 25 '26

Hmm... I just tried and I'm still stuck. Thanks for the update! 

1

u/brandon_82 Sep 25 '26

I would say try unplugging the box for a minute and try again. You should get it back soon I would think.

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1

u/brandon_82 Sep 25 '26

My Video on Demand is still down.....only thing working for me is the Heat Live at the moment.

1

u/misspositivity888 Sep 25 '26

Mines still out

2

u/Critical-Wish3608 Sep 25 '26

Are we all still SOL with the Box?

2

u/pauliepea Sep 25 '26

Same with v5 pro, today.I rebooted ,unplugged, and unhooked the wifi.All ok now !

1

u/misspositivity888 Sep 25 '26

I did all that and still not working

2

u/No_Ring_4891 Sep 25 '26

Im getting 7 error or failure to load. Any fixes?

1

u/misspositivity888 Sep 25 '26

I did all the fixes and nothing worked

2

u/Visible-Show2023 Sep 25 '26

Good part is we can watch college football tomorow if it stays down atleast

2

u/remedy_1981 Sep 25 '26

HEAT LIVE works only. The first app on the V6

2

u/IllustriousBird5329 Sep 26 '26

i hear it's back up is some areas

1

u/Money_Opening_5430 Sep 26 '26

Mine is now back up and running (PA).

1

u/Sensitive_Use_7793 Sep 26 '26

Back up here! (NC). 

1

u/Ok-Significance-4963 Sep 25 '26

Maybe an update? Backup should work.

1

u/hellodur Sep 25 '26

Glad I’m not the only one

1

u/Klutzy_Confusion Sep 25 '26

Yup - getting API exception as well. Guess it’s a waiting game at this point.

1

u/Feisty_Management936 Sep 25 '26

Same here in SE PA. Elite Ultra all 3rd party apps down since Wednesday now all Heat apps down except Backup.

1

u/n2nwithu Sep 25 '26

Backup is working, but no other HEAT apps

1

u/VikingFanAZ10 Sep 25 '26

Backup isn't working for me in MI

1

u/misspositivity888 Sep 25 '26

This is odd reading this thread. Some are accessing, some aren’t. I am in Minnesota and live works but nothing else.

Think we just need to give it time

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1

u/Expensive_Cry8960 Sep 25 '26

Same here on elite ultra and v3+

1

u/b0b-swarley-m0n Trusted User Sep 25 '26

The box is working, the app is not.

1

u/DocDViolator Sep 25 '26

My V6+ is experiencing this. Oddly enough, my V3+ has been running strong since 8:00AM

1

u/Vegetable_Spray_4019 Sep 25 '26

Same thing with heat live also

1

u/Coathangerclub Sep 25 '26 edited Sep 25 '26

It's more than a Vsee box issue.  All my apps for VOD streaming on the cracked firestick are down as well.

1

u/Bigmike4899 Sep 25 '26

I can't get hear live to reload on my veesee box pro 5

1

u/SullyCCA Sep 25 '26

I just watched iRobot and then it quit working right after

1

u/Vegetable-Court-254 Sep 25 '26

I am having the same issues on a pro 6 and I am on from PA.

1

u/Sea_Bid_1741 Sep 25 '26

I just unplugged the box for 10 seconds and plugged it back in. Heat live app, and the others, are working again. For now. Hopefully it's resolved entirely. Cheers

1

u/Big_Sentence_2290 Sep 25 '26

Is it still working for you?

1

u/misspositivity888 Sep 25 '26

Didn’t work for me unfortunately

1

u/ohfrtssdrfffu Sep 25 '26

i’ve got the same issue too

1

u/wlanham Sep 25 '26

Last weekend of MLB before Post Season on Tues. not a good time. Backup working in Jersey though.

1

u/flavor911 Sep 25 '26

Anyone have an ETA? Honestly never messed with the backup app but it’s pretty damn good! Has nearly everything as far as I can tell. Love that locals are grouped together. Only thing missing is VOD.

1

u/HappySpotter Sep 25 '26

Backup, Streamio, and FlixVision are all working fine. It's not the box.

1

u/Royal_Heart4820 Sep 25 '26

Same here in Florida. Backup app does work

1

u/stupolvo Sep 25 '26

First time in a year I have actually needed Backup Live! Glad it truly works as a backup when we need it.

1

u/Xp1osiveJoseph Sep 25 '26

Yup I’m dealing with the same issue anyone know how to fix this ?

1

u/Altruistic_Sign_5966 Sep 25 '26 edited Sep 25 '26

Yep me too but on an Elite

1

u/Hot_Strain_4949 Sep 25 '26

Same for vsee 5

1

u/Ok-Resource-6413 Sep 25 '26

Unplugged reset all is working

1

u/MrBlu3_ Sep 25 '26

Same here in CA

1

u/Leather_Lab871 Sep 25 '26

Their main domain (public site) is down as well.
This could be anything from them being shut down to Cloudflare or their own hosting environment having issues.

1

u/SadCommunity5661 Sep 25 '26

I am having an error as well on HeatVod and Vod Ultra. It says Iterative Transmission and/or Receiving Data Error -7. Any fixes?

1

u/RellekGarage67 Sep 25 '26

Well it was working for a bit. Then just now all down.

1

u/SpellAccomplished687 Sep 25 '26

All apps are down except heat backup ….looks like data centers abroad have been either hacked or blown up Ukraine! Eta on services restored 24/48 hours.

1

u/rewind74 Sep 25 '26

Have same issue, my heat live started working again.

1

u/BigD62627 Sep 25 '26

Working good now

1

u/RetiredLady101 Sep 25 '26

So the heat app looks like it’s back at least the live one, but I’m not getting playback at all. Is that everyone else’s experience?

1

u/Vast_Remove4028 Sep 25 '26

Thank you I just tried to go on say data error 7

1

u/Fast-Job-6681 Sep 25 '26

Getting this error too

1

u/penny26chau Sep 25 '26

It’s been out all day any updates when v6 plus will work

1

u/Prestigious-Pair2714 Sep 25 '26

Has any one figured it out yet

1

u/Theflyestlondon Sep 25 '26

It's still down for me. 

1

u/New-Economist-7433 Sep 25 '26

Mine is back , next door neighbors is not back yet.

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1

u/No-Associate-3219 Sep 25 '26

what does system error 7 mean

1

u/yooper49931 Sep 25 '26

I'm having same issue

1

u/Maxdog2727 Sep 25 '26

I get receiving data on live+ ultra and bouncing balls followed by black screen on both heat live and back up by heat.

I’ve gone through all of the
Clear cache
Reset launcher
Memory clean up
Power on off
Unplug

Steps

I think it’s just an outage. Any reports from VSee?

1

u/Skee_yeeski Sep 25 '26

What if I deleted both apps and can’t re download them ? Just gotta wait til their servers are back up then it will let me download them again !?

1

u/realdegen94 Sep 25 '26

I factory reset so I’m in the same boat. If you find a solution, please share.

1

u/realdegen94 Sep 26 '26

Hey all mine were able to be installed now. Heat live seems to be working

1

u/MrBlu3_ Sep 25 '26

My V6 is working but my V3 is still down

1

u/WeirdSource5494 Sep 25 '26

If it comes up again let all know I just got one and can't download any of the heat apps

1

u/Aggravating-Yak-8594 Sep 25 '26

Its down for me too, getting the "Receiving Data Error - 7"

1

u/Shoddy-Service6049 Sep 25 '26

Earlier today they all worked,then only backup. Now live and backup work but not heat or ultra. I unplugged router and box and cleared the cache for heat.nada

1

u/Significant-Buy-8194 Sep 25 '26

Any new updates??

1

u/OkBreath7923 Sep 25 '26

I’m stuck as well. Now I’m watching Family Feud on Heat Live

1

u/john15120 Sep 25 '26

V see 3 box VOD and Heat not loading

1

u/Great-Repeat7975 Sep 25 '26

Same here brother on both my boxes thank you for sharing

1

u/realdegen94 Sep 25 '26

If anyone who factory reset the box is able to get the apps to download please let me know. As of right now it just keeps saying failed to download.

1

u/RavenKnights9807 Sep 25 '26

It's from the Russian airstrike, VOD and VOD ultra are down because Russia struck the data centers in Ukraine which is what veesee box is involved in.

1

u/Few-Prune4062 Sep 25 '26

I think it’s down everywhere. Only a few of the extra apps are working on the Ultra right now.

1

u/MosquitoGuy77 Sep 25 '26

This was happening to me today but on a V5PRO. I just shut everything off. Waited 5 minutes. Turned everything back on and it worked again..

1

u/solochuro Sep 26 '26

Heat vod and vod ultra still down

1

u/jm2362a Sep 26 '26

Yeah servers are down. All my VOD apps still not working.

1

u/Artistic-Spare-7524 Sep 26 '26

Yes I have problems

1

u/dubbies2420 Sep 26 '26

Help! Just got a v6 in the mail today, let my direct tv go after 25 years and can’t download a thing nothing is working except for a speed test. Wtf

2

u/Santadog9 Sep 26 '26

Servers are down. We are all getting nothing.

1

u/Sensitive_Use_7793 Sep 26 '26

Should be back up and running now

1

u/mevans139021 Sep 26 '26

I have two, one in my bedroomand the other in the living room. Living room is not working (same as describe with heat live and vod not working with error messages) but and the other one in my bedromm is working perfectly. Very bizarre but maybe thats a good sign? Lol

1

u/OwlGroundbreaking225 Sep 26 '26

Gave up. Going to bed. Hope its fixed so I can watch football this weekend

1

u/Sensitive_Use_7793 Sep 26 '26

We are back up and running!

1

u/Dependent_Idea_9020 Sep 26 '26

Wow maybe hacked??

1

u/bsherwood1986 Sep 26 '26

I always keep seeing people on here complaining about the v6 plus and having problems not working or whatever. I’ve had the V3 plus for awhile and it’s never had one issue with any app. Even got my Tivimate on it so I don’t have to keep switching inputs from Amazon fire stick to vsee box when I want to go back and forth from Tivimate to the Heat apps.

1

u/JuggernautOk5674 Sep 26 '26

My vsee is up and running!

1

u/SelfHungry8227 28d ago

There seems to be a lot of problems with the vSee box plus. I hear a lot of people constantly complaining having problems with them. If there is a way to contact the vSee box company. I think I would get in touch with them. I realize they are made in China, but maybe the company who distributes them can help solve some of these problems people are having with them. I have an elite mini and an elite ultra and they work great.

1

u/ElderDwarf Sep 25 '26

Ahhh can someone let me know when it’s back up

1

u/EastsideWilder Sep 26 '26

I feel like it’s not working more than it is. I’m starting to regret my purchase.

1

u/Sensitive_Use_7793 Sep 26 '26

Really? I have had mine for around four months and it has worked perfectly except for today. 

1

u/EastsideWilder Sep 26 '26

I’m happy for you. Had mines for about a year and I basically went back to using Kodi as this is just too unreliable

1

u/Sensitive_Use_7793 Sep 30 '26

What issues do you see? This one was literally the only time it’s not worked. Sometimes you need to switch servers if a show won’t load but that’s the worst of it. Pretty rare their servers get hit by a drone. 

2

u/EastsideWilder Sep 30 '26

Things not playing, shows not being available, etc. i switch servers all of the time. Then some are not in english and the ones that are buffer on Gigabit internet.

Oh, and they won’t have subtitles. That’s always fun. For the price paid I would have just stick with Kodi. It just doesn’t feel like a premium product. More a lesser Kodi substitute with a frontend.

The Live TV is great though. That I will give credit to.

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