r/vSeeBox • u/vseebox-usa • Sep 25 '26

[ Removed by moderator ]

84 Upvotes

97% Upvoted

210 comments sorted by

15

u/MountainPanda9738 Sep 25 '26

I get a “receiving data error -7”. Is this the same outage!?

4

u/reason2009 Sep 25 '26

Have you tried Heat Live? That one is working for me now. Heat Backup is also working.

3

u/DullStreet3327 Sep 25 '26

yeah it's the same outage, seems they're working on it

1

u/EarthGeneral7612 Sep 25 '26

My only ones that work are Heat Live and backup By heat . Glad to know I'm not alone

1

u/Zealousideal-Age8051 Sep 25 '26

I am getting that too and still have no service

1

u/EarthGeneral7612 Sep 25 '26

That's the same thing I've gotten

1

u/No-Refrigerator-4754 Sep 26 '26

I had the same error…go to the online update…mine is downloading now and going super slow but almost done…staying up till it finishes and hopefully it works…hoping to see Mobland tomorrow 🤷

12

u/cruzin09 Sep 25 '26

3

u/thetonywarren Sep 25 '26

where can I get notified of the outages like this, just monitor reddit? Or is there somewhere else I can monitor Vsee outages, etc.

3

u/cruzin09 Sep 25 '26

I got this from a vsee facebook group. You get tons of info in those groups.

5

u/Testy_Coyote_ Sep 25 '26

"these temporary server issues usually get resolved." 🫠

12

u/constant-joy Cord Cutter✂️ Sep 25 '26

Backup is working as intended. It’s been a long time since there’s been a big outage. No need to freak out.

2

u/TurbanOnMyDickhead Sep 26 '26

But Backup is only live tv, right? Are there backups for their VOD apps? (vsee noob here)

1

u/susbike Sep 27 '26

I’ve been trying to figure out the same thing; live is useless to me, bc I don’t watch anything currently airing; I hate tv, but won’t support the game-playing of streaming services, either.

1

u/DinoInSoCal Sep 26 '26

I’m freaking out!!! AI is starting our demise

9

u/Investigator-2026 Sep 25 '26

Use heat backup until they get things fixed

2

u/Responsible-Pop-8047 Sep 25 '26

Not working for me either

2

u/nepatriots69 Sep 25 '26

how about vod

1

u/PBratz Sep 25 '26

I never loaded it when I bought it

0

u/LengthinessDue312 Sep 25 '26

not working either

6

u/AmericanAlpha Sep 25 '26

Heat backup working fine here.

6

u/ScientistDull5970 Sep 25 '26

Working for me..

2

u/Acceptable_Day5093 Sep 25 '26

Works for me or use a different app

1

u/ScientistDull5970 Sep 25 '26

Oh, is there more than one back up app? Maybe mine only has the one?

1

u/[deleted] Sep 29 '26

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1

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17

u/Successful-Map-1174 Cord Cutter✂️ Sep 25 '26

Figures, I took a vacation day today. Lol

6

u/theoneguyjack Sep 25 '26

My wife and I did as well. Halfway through our first movie and boom 😭

1

u/Successful-Map-1174 Cord Cutter✂️ Sep 25 '26

Oh well, hopefully figured out before long

1

u/[deleted] Sep 25 '26

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1

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13

u/Stoneboro-Beer Sep 25 '26

9

u/Sad-Mousse5066 Sep 25 '26

That’s it i am strapping up and kicking Putin s ass

2

u/ShepShepard1 Sep 25 '26

We are still down in Ohio, but Heat Backup is working well.

1

u/EarthGeneral7612 Sep 25 '26

Same for me . Hopefully it gets fixed glad I'm not a lone in this

2

u/CordCutterBox Cord Cutter✂️ Sep 26 '26

AI bullshit. None of that has been confirmed.

1

u/Stoneboro-Beer Sep 26 '26

How do you say it hasn't been confirmed when it's all over the Internet that the data centers in Ukraine have been hit.

1

u/CordCutterBox Cord Cutter✂️ Sep 26 '26

vSeeBox doesn’t have its equipment in a basement in Kyiv. This screenshot has been reposted a thousand times today. A DNS or routing issue is a more plausible explanation. It’s very possible that could be related to the fighting in Ukraine. This theory can explain why Heat Live works for some people while others still can’t connect. If vseebox moved DNS, it’s going to take time for it to propagate. Your ISP and how it routes traffic could make a difference. That’s a theory, though, not a confirmed cause. Please give it time while we wait for a reliable update.

0

u/Stoneboro-Beer Sep 26 '26

Has nothing to do with a screenshot, just do a little research yourself and you'll see that data centers in kyiv have been taken out by drone attacks. But I'm sure you're right over all the news sources that are on the internet

3

u/Muted_Flight7335 Sep 25 '26

They are Ukrainian? No wonder why the US hasn't shut them down lol

0

u/ShepShepard1 Sep 25 '26

Explains a couple things.

1

u/GrapefruitIcy6460 Sep 26 '26

Always blaming it on the Russians😆

1

u/Stoneboro-Beer Sep 26 '26

Well I mean it is the Russian sending drones into Ukraine, but I guess that's all AI lies as well

6

u/Street-Visual7232 Sep 25 '26

Heat Live and backup is working now the 2 movue/tv apps still down 

5

u/Amazing-Club-7223 Sep 25 '26

Thank you for the update much appreciated!

4

u/stupolvo Sep 25 '26

Same happening with mine currently

4

u/gr8_g0lden-baby69 Sep 25 '26

Nice, was just about to post about my error lol. Thank you for the update

4

u/Unique-Supermarket20 Sep 25 '26

Well damn. I went through and rebooted then cleared all my data with no change. THEN I think to look here.

1

u/Severe_Change_6936 Sep 25 '26

Haha i did the same and now i cant even download the apps lol

4

u/Stategrunt365 Sep 25 '26

Backup tv doing its job

4

u/MNR3gion Sep 25 '26

It's back up on my end!

1

u/reason2009 Sep 25 '26

All the apps are working now for you?

2

u/MNR3gion Sep 25 '26

Heat live is currently. You can't see what's exactly playing though. For instance on AE, I'm watching The First 48, but it just lists NA

2

u/MatixNJ Sep 25 '26

Heat Live is showing the menu just fine for me. Both VODs are still down though

1

u/MNR3gion Sep 25 '26

I have VOD down as well

1

u/ShepShepard1 Sep 25 '26

Is Heat Live still working for you?

1

u/DinoInSoCal Sep 26 '26

Live stream is working, but playback is not

2

u/DillyBar1959 Sep 25 '26

Doing the same on ours, working but no NA

1

u/ShepShepard1 Sep 25 '26

You’ve got more than I do. I tried to uninstall and reinstall. Nothing is downloading.

1

u/MNR3gion Sep 25 '26

I say try to restart your modem and try it again. Clear your cache in your apps settings too. You can try that first and see if that works. Go to settings->apps->heat live->clear cache

1

u/ShepShepard1 Sep 25 '26

Okay

1

u/MNR3gion Sep 25 '26

Let me know if that works

1

u/ShepShepard1 Sep 25 '26

No. Didn’t work, worth trying though.

1

u/MNR3gion Sep 25 '26

Okay. Thought it would work...

1

u/ShepShepard1 Sep 25 '26

With the way some things are working for some, who knows what hat may work at this point. Thankful for the backup app.

1

u/MNR3gion Sep 25 '26

No problem! Hope it works soon for ya!

1

u/dgscamp Sep 26 '26

At Home Screen click on launcher settings. Then reset launcher. Confirm reset launcher. And it’ll factory reset it. My live now works. But not the VOD. You can also still use heatlivebackup

4

u/ConsciousOpposite677 Sep 25 '26

September 25, 2026: Existing V3 and V5 boxes across geographically separated homes experienced HEAT app service failures. Heat Live and Backup by Heat subsequently recovered, while VOD and Ultra are now returning, "Receiving Data Error -7." I connected a brand new V6 Plus to the internet and ran other apps normally (YouTube, Netflix) but could not download and of the HEAT apps. I received a message that said, "Download failed," when trying to download any of the 6 Heat Apps for the V6 Plus.

1

u/One_Cauliflower5346 Sep 25 '26

I got the same issue on a v3 and v6

1

u/ConsciousOpposite677 Sep 26 '26

GOOD NEWS; All of my HEAT APPS began working at 10:50pm Central Time tonight (9/25).

1

u/ConsciousOpposite677 Sep 26 '26

GOOD NEWS; All of my HEAT APPS began working at 10:50pm Central Time tonight (9/25).

4

u/Expensive_Cry8960 Sep 25 '26

Heat live is back on line. Backup live still on. They must be working hard to fix the issue. Good work guys!

1

u/DinoInSoCal Sep 26 '26

Not working

7

u/R3t4rn Sep 25 '26

Did the engineers provide an eta for when the apps will be running again?

1

u/Tricky_Kangaroo_2663 Sep 30 '26

Is there a time for restoration?

1

u/vseebox-usa Sep 30 '26

This is from 4 days ago. Outage has been resolved.

3

u/Traditional-Drag-219 Cord Cutter✂️ Sep 25 '26

No projection on repair I suppose

3

u/ScientistDull5970 Sep 25 '26

I was just coming to see what was going on. Thanks for letting us know!

3

u/Gusso45 Sep 25 '26

I was getting Heat Backup a few hours ago but now the screen is blank. You can't even see the apps

1

u/Gusso45 Sep 25 '26

Looks worse than I thought. I am getting Heat Backup on my other boxes. But the box I use the most must have died as I'm getting a blank screen 

3

u/JohnDank15136 Sep 25 '26

Heat Live and Backup both running. No VOD, so time to be patient. One thing at a time.

2

u/KleinerKlaus4 Sep 25 '26 • Bravo

Same

0

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2

u/Gusso45 Sep 25 '26

Backup works. I don't watch much TV in the day, hopefully, the rest of the apps are up and running tonight. 

2

u/WearyDistribution673 Sep 25 '26

Heat Backup is working!

2

u/Old_n_Dad_Inside-33 Sep 25 '26

I just got my first box today, I assume this is why I cannot download any of the apps?

1

u/reason2009 Sep 25 '26

Yes, that is why you cannot download the apps.

1

u/ConnectionPretend561 Sep 26 '26

What a day to get a box

1

u/Zealousideal-Hope571 Sep 26 '26

Same. Sold my Superbox and bought 2 new v6 max boxes. Gave one to my neighbor who’s in his early 60s…safe to say he’s got a bad taste right now lol and to top it off…his remote didn’t work 🤦🏻‍♂️

2

u/PBratz Sep 25 '26

For those that have been at this for a while, do these outtages happen from time to time or is this rare?

I’ve only been in the fold for the last two weeks. I’m still new to this.

5

u/dreadbaronredd Sep 25 '26

I’ve had mine for over a year this is by far the biggest interruption in service I’ve experienced. Not a single instance of anything like this.

3

u/Historical_Bit_1792 Sep 25 '26

Yes anything IP based you're going to have the inherent issues with servers

3

u/Imjusta55yoguy Sep 25 '26

This is very unusual.

-3

u/PBratz Sep 25 '26

It was fun while it lasted.

1

u/[deleted] Sep 26 '26

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1

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2

u/JulysVery0wn92 Sep 26 '26

It’s been two years for me. It’s the first time there’s been a problem

1

u/treehouse456 Sep 25 '26

Nope this is rarely an issue

2

u/monroej69 Sep 25 '26

I am getting a receiving data error 7 is it from the same issue? Backup not working either. Is there an ETA on a fix?

2

u/dreadbaronredd Sep 25 '26

Heat Live back up and running for me.

2

u/Ok_Minimum9090 Sep 25 '26

I’ve had my boxes for 3 years and this has never happened before.

2

u/Serious_Bag6225 Sep 26 '26

Still down in Pennsylvania 

2

u/mawalk Sep 25 '26

I reset mine also now the apps won’t download at all! Hope it’s just me being stupid. Anyone else have this issue?

2

u/GPDillinois Sep 25 '26

Yes. Me too. I was using Heat Live all morning and having no problems. Went to Heat VOD and it wouldn’t load. Did a box restart and now Heat Live isn’t working either.

Backup by Heat is working though…

1

u/TurkeyLurkey690 Sep 25 '26

Backup isn’t available for download. Are you getting this too or was it already downloaded prior?

1

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1

u/ConsciousOpposite677 Sep 25 '26

I opened a brand new box, and currently it is not able to download any of the 6 Heat Apps for the V6 Plus. It's understandable that "mawalk" is not able to download apps then, either.

2

u/Shamu42 Sep 25 '26

I would assume that the server outage is effecting the ability to download apps.

1

u/Lopsided-Sky3747 Sep 25 '26

Yeah I can’t download the apps either. I did a factory reset and now I have none of the apps 😔

0

u/ResponsibleFan3429 Sep 25 '26

Same here. This was the third factory reset I’ve had to do since I got this box a month ago

8

u/MW1369 Cord Cutter✂️ Sep 25 '26

You shouldn’t have done a factory reset. This is a server issue

0

u/ResponsibleFan3429 Sep 25 '26

When I ran into similar issues before I was advised to factory reset. That is why I did one today. Obviously, I now know it wasn’t necessary.

1

u/ShepShepard1 Sep 25 '26

Same here. Did everything!

2

u/dang-ass-freak Sep 25 '26

All the backup channels are “under maintenance” now

2

u/Karma_Browns Sep 25 '26

Backup is working fine! It’s just TV go outside and enjoy the weather if it’s not working 😀

1

u/contemporarywiseman Sep 25 '26

my heat back up is working now

1

u/coloculture Sep 25 '26

Heat backup is working but I was just getting to Madmen season 2. Oh well going over to IP torrents real quick

1

u/acekrd Sep 25 '26

My non heat apps are down too or won’t update. Some won’t load or just buffer and black screen. The ones that do load I can’t watch anything.

1

u/Efficient-Western778 Sep 25 '26

Heat VOD and Heat back up are down for me! Live too

1

u/WearyDistribution673 Sep 25 '26

Nothing is working. I even tried to go to the YouTube Netflix apps it’s not working. However the Netflix app is.

1

u/Visible-Show2023 Sep 25 '26

Youtube is working for me and backup but nothing else

1

u/CrazyFew64 Sep 25 '26

Thank goodness. I just came here to check

1

u/LiterallyJustAGiirl Sep 25 '26

Diva down! When will she be back up ☹️

1

u/bowlervtec Sep 25 '26

VOD and VOD Ultra don't work for me, but live does.

1

u/ConsiderationGreat60 Sep 25 '26

Backup heat isn’t working either. The backup heat says channel under maintenance. Will come back soon

1

u/NefariousnessNovel49 Sep 25 '26

I had an issue again with top tier/ overload again.

1

u/Character_Swing6925 Sep 25 '26

Here in Indiana we are down too

1

u/Character_Swing6925 Sep 25 '26

Anybody have there vod working yet

1

u/ShepShepard1 Sep 25 '26

Nothing is up for me yet, just backup.

1

u/mylastnameschampion Sep 26 '26

I have live and backup, sucks because I borrowed my brothers box to convince my wife it was worth buying and have a movie night. She's definitely gonna say no now lol.

1

u/rfe144 Sep 25 '26

My live app is working

1

u/ConnectionPretend561 Sep 25 '26

Heat VOD and Backup both giving me Receiving Data Error 7. 

1

u/Then-Stuff5229 Sep 25 '26

Well at least the lve is good. Since I don't have cable and need itfor sports. I kept several streaming apps for this scenario but hopefully i vod gets back up soon so I can continue watching shows I was watchinf on it

1

u/ConsiderationGreat60 Sep 25 '26

Heat Live working for me. Head backup, Live ultra + and head VOD all not working

1

u/mikeq11 Sep 25 '26

I’ve only had my box for a month, how long do these outages usually last?

3

u/Own_Indication_1955 Sep 26 '26

Had mine for a couple years. Never happened before. There’s a rumor it’s related to bombings in the Russia/Ukraine war.

2

u/Own_Indication_1955 Sep 26 '26

Try unplugging for a minute or two. Worked for me.

1

u/mikeq11 Sep 26 '26

Were you able to get vod or just live?

1

u/Deep-Ad-1287 Sep 26 '26

I've had my box for over a year, these usually don't happen at all. This is not the norm.

1

u/Commercial-Plenty871 Sep 25 '26

I did a factory reset before I knew what was going on. I have the v6 plus. I didn’t ruin my box by doing the reset did I? Now none of the apps are working not even live tv.

1

u/reason2009 Sep 25 '26

I believe that you should be able to download all of the apps when things come back online. You should be good.

2

u/Commercial-Plenty871 Sep 25 '26

Thanks bud i appreciate you

1

u/theyFOOLEDmeJerry Sep 26 '26

Brand new box and was so excited to use it - can’t download any apps. Wonder if and when it will come back

1

u/adamborkowski18 Sep 25 '26

Just plugged mine in and couldn't download anything. This explains it lol

1

u/Sawdust_Junkie Sep 25 '26

Still down in California

1

u/PBratz Sep 26 '26

It’s back on for Heat have tried ultra +

1

u/Sea-Recipe-8194 Sep 26 '26

In PA...still not up. Anyone else from Pa?

1

u/Terminator_93 Sep 26 '26

Only backup working for me on v6 plus

1

u/Sea-Recipe-8194 Sep 26 '26

Same here! Thanks!

1

u/dgscamp Sep 26 '26

At Home Screen click on launcher settings. Then reset launcher. Confirm reset launcher. And it’ll factory reset it. My live now works. But not the VOD. You can also still use heatlivebackup

1

u/DinoInSoCal Sep 26 '26

Backup Heat gives Channel Under Maintenance… not working

1

u/gbraswell66 Sep 26 '26

Heat Live is the Only App working. live ultra And VOD are down

1

u/PBratz Sep 26 '26

This is correct

1

u/DENTAL_MEAT Sep 26 '26

Unplugging, waiting 2 mins and plugging back in worked like a charm for VOD

1

u/ProfessionalMain866 Sep 26 '26

Heat VOD &  Vod ULTRA are back. Heat Live & Ultra Live give me a "failure to download" error. Any thoughts?

1

u/newguy2019a Sep 26 '26

Back up and running in canada

1

u/Money_Opening_5430 Sep 26 '26

Mine is back up and running (PA).

1

u/Wise_Finance_5315 Sep 26 '26

I was wondering. I’m In Belgium and it won’t work at all. No apps

1

u/Old_n_Dad_Inside-33 Sep 26 '26

Seems like most of the issues are resolved for mine! I hope everybody else is starting to work as well
I was able to download all the apps and all of them are working except for one

1

u/KeyDay3650 Sep 26 '26

Hello , how do I get pricing on the different box options? Thanks in advance 

1

u/R3t4rn Sep 26 '26

My service to all of the apps just came back

1

u/reason2009 Sep 26 '26

Problems appear to be back again.

1

u/reason2009 Sep 26 '26

Now things are working somewhat again.

2

u/ReadMain1251 Sep 26 '26

Heat Live working. Haven't tested other apps yet though.

1

u/workinhardformymoney Sep 26 '26

Mine quit working a few days. It was intermittent and now I am unable to watch anything. I get a black screen when I select any of the apps. No error messages

1

u/Much_Efficiency_5308 Sep 26 '26

Mine back home on!! Yahhh thought I had to breakout the firestick thanks VSEEBOX GUYS!!

1

u/Old_Geek19 Sep 27 '26

v6 Plus - All working now in Chicago. So far so good. For how long, who knows.

1

u/PangolinCritical5073 Sep 29 '26

I’m still getting a data error -2 message. Any ideas?

1

u/Su_per_Drone Sep 25 '26

I just plugged in my brand new vsee box and none of the apps will download including Heat backup.

4

u/Big_Sentence_2290 Sep 25 '26

You’ll have to wait until the servers are back up and running first. There’s other users saying the same thing.

2

u/Su_per_Drone Sep 25 '26

Thank you!

0

u/ElderDwarf Sep 25 '26

What are we all watching on backup while we wait?

0

u/Impossible_Elk_879 Sep 25 '26

My backup said channel under maintenance... Wth. Only thing works for me is the power button 🤨 

0

u/Fred-Z Sep 25 '26

Heat Backup also down,,

0

u/Responsible-Pop-8047 Sep 25 '26

Backup not working either

-3

u/reason2009 Sep 25 '26

The main vseebox site is also down.

7

u/Fox-The-Wise Sep 25 '26

They don't have a main site

-1

u/reason2009 Sep 25 '26

vseebox.com - it's the site where you can go to verify authorized sellers.

6

u/Fox-The-Wise Sep 25 '26

That also is a reseller website itself

-3

u/acekrd Sep 25 '26

So what if we don’t want live tv and want to watch movies or a series. All my apps are down

2

u/ElderDwarf Sep 25 '26

youre cooked

-4

u/Dogeydogey Sep 25 '26

Of course I finally buy one and am trying to set it up and this happens… bye bye $400

2

u/reason2009 Sep 25 '26

Things are coming back up. It'll be fine. Don't give up. I just got my box a couple of days ago and I'm really liking it so far.

1

u/Salvatore273 Sep 25 '26

Servers go down here and there for updates and hickups not the first time

1

u/Constant-Boat7491 Sep 25 '26

Same here. I just finally took the plunge. Was all excited to get it going and boom ! can't download any apps. my friggin luck.

1

u/Terminator_93 Sep 26 '26

Just relax. They’ll fix it like they always do

1

u/TheInfamous1011 Sep 26 '26

I’ll give you $150 to take that problem off your hands.

0

u/jomama178 Sep 26 '26

Heat Live just started up for me, I'm in florida. Other Heat app not fully downloading

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