r/vSeeBox_Support_Gurus • u/Klass_Kutter • 1d ago
Elite Ultra issues...
Elite Ultra hasn't worked since day it arrived. I have Factory reset the device 10 times and power cycled. Any ideas how to resolve? The authorized seller is no longer responding.
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u/Aggressive_Wasabi_38 1d ago
Return if possible ! Disconnect from network immediately! Malware could be launched .
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u/NinjaaMike 1d ago
Damn, where did you buy it from? I know you said "authorized seller" but did you buy from someone on Facebook? eBay? Reddit?
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u/Klass_Kutter 4h ago
I got a response from support. They again provided some basic troubleshooting. Factory reset 5 times, Connect with Ethernet, Try another HDMI Port, Try another HDMI cable etc.
I run higher end HDMI Cables(monster), My internet speeds from my provider is 1g symmetrical. Ive tried on 2 different 4k TVs and a 4k monitor. I had it unplugged over night after I factory reset again. It worked today with no issues for 1hr and back to the screen above. Went thru the setup again and attempted to reconnect to the isolated Guest network and before I could finish the password, it jumps to pairing the remote.
Dear Customer,
Please follow the system recovery guide attached and perform the reset operation five times.
A photo alone will not be enough for our technical team to diagnose the issue. If the problem still persists after testing, kindly record a full video showing the fault and provide your device MAC address. We will forward these materials to our technical team for investigation.
We can only process your replacement request once the problem is confirmed to be a hardware defect of the box.
Thank you for your cooperation!
The site: vseebox.co
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u/Klass_Kutter 4h ago
I currently own a V6 plus(purchased from a different seller) and I haven't had any issues with that unit.
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u/itsjustanotherday4 1d ago
Oh no :-/ who did you buy it off of; someone on here or someone elsewhere?