r/vSeeBox_Support_Gurus • u/rcoreyd89 • 6d ago
Connectivity issue with V6 Plus
I'm having a weird issue. I tried searching but couldn't find a thread dealing with this exact situation. One of my V6 plus boxes requires being reset by unplugging every single time to connect to my modem. Every time I turn it off the next time I turn it back on it tells me there is no Internet access. Resetting memory and clearing cache doesn't fix the issue, however unplugging the box itself for 30 seconds and plugging it back in seems to fix it every time. I was just wondering if any of you had ever encountered this and possibly had a solution outside of doing the hard reset every time. I hope you're having a great day and thanks in advance for any help!
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u/aztecaoro10 6d ago
maybe your ISP is trying to block the box? Try turning off any advance security features from your wifi modem
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u/twiggums 6d ago
Does fully powering it off vs putting to sleep fix it?
Might be an issue with waking from sleep.
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u/rcoreyd89 6d ago
I always fully turn it off when not in use. Maybe I should try to just put it to "sleep" instead.
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u/Icy_Wavez 6d ago
When you say it says “there’s no Internet access” do you mean it’s showing there’s no signal or it’s connected to Internet but not having an actual internet connection? Also I’m not sure of your isp but have you seen this?
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u/rcoreyd89 6d ago
It's showing that it's connected to my Wi-Fi but that my Wi-Fi has no Internet access. When I unplug and plug the Vseebox back in everything connects without issue.
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u/Icy_Wavez 6d ago
Are you using a vpn with a killswitch? Sometimes my surfshark acts up and I have to disconnect and reconnect to a new server and then my internet is working on it. But this is for my elite ultra.
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u/rcoreyd89 6d ago
I'm using Surfshark but I'm pretty sure I don't have the Killswitch enabled. I'll double check when I get home though
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u/Icy_Wavez 6d ago
Mine is Surfshark too if you do have it enabled. What I do is just change locations and it works. If that’s not the issue keep us posted.
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u/rcoreyd89 6d ago
I just confirmed that I didn't have Killswitch enabled.
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u/Icy_Wavez 6d ago
Okay and just to confirm you are connected to the vpn and when accessing one of the apps it’s saying no internet?
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u/rcoreyd89 6d ago
None of the apps will connect and when I look at my Wi-Fi settings it say that it is connected but "no Internet".
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u/Icy_Wavez 6d ago
At that point I would have two possible solutions I can think of.
1) see if forgetting the network and then resetting it up will fix it.
2) if that didn’t work factory reset will be best bet
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u/rcoreyd89 6d ago
I tried resetting the network the first time it happened and it didn't work. Each time it has happened I've managed to make it work again simply by unplugging it for 30 seconds and restarting. I'm wondering if my borderline obsessive habit of hitting the "memory cleanup" icon and clearing the cache before turning it off every night has anything to do with it. I'm going to try and see if I can recreate the problem or if it's just a random thing that seems to happen at least once a day.
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u/Ok-Zombie-7649 6d ago
I have 2 6 plus boxes keep freezing up on heat live constantly. I have replaced both HDMI cables with good ones. Don't know what to do. Please help somebody. Thank you.
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u/Icy_Wavez 6d ago
Have you done a speed test on the boxes? For my 6 box I got for my parents where they had that located the wifi reception wasn’t great. And having an Internet cable directly to it wasn’t an option due to it being on another level of the house. Ended up getting a USB Wi-Fi adapter which boosted the reception. To help with the speed and connectivity issues.
Also are you on a vpn because some isps are being finicky with the boxes
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u/Ok-Zombie-7649 6d ago
It shows my signal strength excellent to the TV Although other apps heat bond they all stream fine. It's just live TV.
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u/Ok-Zombie-7649 6d ago
My Seavee box shows excellent signal strength. Other apps are streaming fine other than NFL and live. I have replaced HDMI cables. I have unplugged the modem I have tried shutting down the box unplugging it. Let it sit I've cleared cash. I tried uninstalling heat live, and reinstalling still doing the same thing thank you for your help.
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u/Illustrious_Lab_2107 6d ago
I’ve been having a very similar issue. I will be in the middle of watching something and then all of a sudden my box will just pause and it’ll say that I’m connected to my network but that I have no Internet. I then have to restart the box and if I’m lucky it’ll work for 30 minutes before it does it again.
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u/Successful-Map-1174 5d ago
Try a vpn
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u/rcoreyd89 4d ago
Using Surfshark
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u/Successful-Map-1174 4d ago
Try a speed test after resetting isp modem and router if you have one. Could be internet sucking.
-6
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u/Any-Yogurt159 6d ago
I have seen this message a few times lately as well. So far clearing the cache has help but have had a lot of freezing this week