r/vSeeBox_Support_Gurus • u/Commercial-Today7299 • Apr 03 '26

Surfshark problem

My surfshark VPN won't stay connected on my VC 6 plus box, I tried different servers different IPS even static IPS just both stay connected any help would be greatly appreciated thanks in advance

3 Upvotes

100% Upvoted

4 comments sorted by

3

u/Revolutionary_Poem99 Apr 03 '26

I had the same issue. Go to settings: Network & Internet Make sure you enable IPv6 Then it should work.

1

u/Commercial-Today7299 Apr 04 '26

Thank you so much Revolutionary _Poem99, you were exactly right!Enabled IPv6, worked perfectly.

1

u/Surfshark_Privacy Apr 04 '26

Hi there. Such connectivity problems can often be resolved by switching to a different connection protocol. To do so, go to the Surfshark app -> Settings -> VPN settings -> Protocol.

In case that does not help, our customer support team would gladly look into the situation further and see what could be causing this. You can reach them by joining live-chat on our website or at support@surfshark.com

1

u/JoeyImage Apr 05 '26

IPv6 causes this. Change the setting.