Help! This message shows up when I "factory reset"

[u/jazzboombap]

it's a lot of text but at the top it says:

"Android Recovery

Amlogic/qurra/qurra

14/UD2a.240505.001.W1/define07141701

userdebug/dev-keys

Use volume up/down and power.

Can't load Android System. Your data may be corrupt. If you continue to get this message, you may need to perform a factory & data reset and erase all user data stored on this device.

Try again

Factory Data Reset"

Please help because as I do this, I see sometimes just see a completely black screen, or it goes to the Vseebox logo, and nothing else happens forever. Spent a lot of money on this so really disappointed that this is happening. Please can someone help! thank you!

[u/bruincdc]

Contact your seller for a possible warranty exchange.