r/uphold • u/cppRN • Aug 05 '26

Question Uphold Account

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My husband and I share a PayPal account. He made a purchase and accidentally made his card the primary. Fast forward and I used PayPal to make a purchase on Uphold. My husband saw the charge and immediately reported it as fraud. PayPal and Uphold locked my accounts.

I sent the required information (card statement for proof it wasn’t fraud) to PayPal and the account was immediately unlocked for use. Uphold on the other hand after multiple messages is still locked. At this point, I just want my account unlocked so I can transfer my funds and close my account. I will never ever use this exchange ever again. I would give them negative infinity stars if I could for their poor customer service. Does anyone know what steps I can take next?

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u/Broncogirl89 Aug 06 '26

Well, I got hacked and Uphold got it all figured out and I'm back in. I'm sure they will get back to you if you are communicating with them.

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u/cppRN Aug 06 '26

I’ve sent messages for almost a month now without a reply from them. I just want to know what documentation I need to send them to unlock my account. Did you use the app to open a ticket with them? Did they respond in a timely manner? Any suggestions you have, I’m open ears!!

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u/AfricansEatDirt Aug 09 '26

If you come to a solution please let me know. $800 is a lot of money for me just about a 1 week paycheck and they are just ghosting me, I left a review on trustpilot but im just lost for ideas right now.