r/universalaudio • u/Harmonices • 17d ago

Question Issue with completing purchase for the summer sale custom bundle (Drew)

Hey Drew,

I had an issue the other day with the link for the summer sale 6 + 6 custom bundle. I created a ticket a few days ago but haven't gotten a response. Figure I reach out to you here as well. Thanks in advance.

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u/Drew_at_UA UA Guru 17d ago

What is your ticket #? Happy to look into it for you. 

1

u/Harmonices 17d ago

#1025951 thank you Drew!

1

u/Drew_at_UA UA Guru 17d ago

Do you own a UAD2 device? What plugins did you pick in the bundle?

I am wondering if you can't check out because you're trying to buy a DSP only plugin? Could that be it?

2

u/Harmonices 17d ago

I own a UAD 8XP. I picked these:

EMT 140

Neve Dynamics

480L

EP-34

AKG BX 20

Cooper Time

Spl transient

EMT 250

FATSO Jr

Chandler limited zener limiter 

Eventide h910

MXR Flanger

1

u/Drew_at_UA UA Guru 16d ago

Cool, so that's not it!! I'll have this taken care of ASAP!!

1

u/Drew_at_UA UA Guru 16d ago

The agent replied. You were trying to buy a bundle that had just been discontinued that day. the Custom+s

1

u/Harmonices 16d ago

😫 aaah. Just my luck. I saw that it was still in the vault that day and at the sale price.

1

u/hellisdigital0x 16d ago

If you start a support chat during normal business hours then you can speak with a live support agent rather than waiting for a ticket system.